Osakwe excel

I’m an IT professional with extensive experience in Linux system administration and troubleshooting across diverse environments. I install, configure, and maintain Linux systems, user accounts, and system permissions—diagnosing access issues, permission errors, and performance bottlenecks across Linux and Windows environments.

I also focus on measurable support outcomes: routine monitoring and maintenance supporting 99% system uptime, a 90% first-contact resolution rate for login failures, application errors, and connectivity problems, and handling 20–30 support tickets weekly while providing day-to-day technical support for 50+ end users. I collaborate with cross-functional teams, escalate complex incidents to senior IT staff, and keep accurate service logs and troubleshooting guides—using automation (Bash scripting, Python, Ansible) and containerization (Docker) to optimize IT operations.