Edson Cruz
@edsoncruz
I deliver multilingual customer support, retail sales, and finance administration.
RomaniaWhat I'm looking for
I've supported customers at Zara, Foundever Romania, and Auchan Romania, combining retail sales, technical troubleshooting, and service-focused communication.
At Foundever, I provided specialized Portuguese-language support for Samsung TVs, monitors, and audio/video equipment. I handled Smart TV and Tizen OS troubleshooting, connectivity issues, warranty and RMA processes, repair-center coordination, complaints, and customer-satisfaction needs.
In retail, I advise customers on products, fashion, and trends, process transactions accurately, replenish merchandise, and work effectively during high-volume sales periods. I also supported accounting operations at PKF Econometrica through invoice entry, bank-statement processing, monthly check-table updates, and CIEL tasks.
I've completed a Bachelor's Degree in Finance and Banks and am completing a Master's Degree in Financial Markets, Banking and Insurance. I bring financial rigor, analytical thinking, CRM and Microsoft Office skills, and C1 Romanian and English alongside native Portuguese.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever Romania SRL
Mar 2024 - Sep 2024 (6 months)
Provided specialized technical support for TVs, monitors, and audio/video equipment, including remote assistance and troubleshooting. Managed warranty and repair processes and supported customers in Portuguese.
Multipurpose Sales Operator
Auchan Romania SA
Feb 2024 - Sep 2024 (7 months)
Replenished and merchandised fresh products while ensuring compliance with food safety regulations. Provided product recommendations and processed point-of-sale transactions.
Sales Assistant
Zara
Aug 2021 - Aug 2023 (2 years)
Provided sales support and customer service in a retail environment, assisting customers with product selection and transactions.
Accounting Assistant
PKF Econometrica
Jun 2022 - Aug 2022 (2 months)
Performed invoice entry, bank statement processing, and monthly check table updates using the CIEL program.
Education
Degrees, certifications, and relevant coursework
Faculty of Economics and Business Administration
Master's Degree, Finance, Banking and Insurance
2024 - 2026
Pursuing a Master's Degree in Financial Markets, Banking and Insurance, focusing on advanced financial analysis and risk management.
Faculty of Economics and Business Administration
Bachelor's Degree, Finance, Banking and Insurance
2020 - 2024
Earned a Bachelor's Degree in Finance and Banks, covering financial markets, banking operations, and taxation.
Faculty of Letters, History and Theology - UVT
Preparatory Year, Social Sciences
2019 - 2020
Completed a Romanian language preparatory year, focusing on social sciences.
Național Lyceum
High School Diploma, Economic Sciences
2011 - 2016
Completed high school with a focus on economic sciences.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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