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WILLKINS MORIASI

@willkinsmoriasi

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Project and Operations Lead with expertise in client satisfaction and strategy.

Kenya

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges me to innovate.

I am a dedicated Project and Operations Lead with a proven track record of delivering projects on time and within budget while maintaining a 100% client satisfaction score. My experience at Samasource Kenya has equipped me with the skills to develop comprehensive business strategies that align with both short-term and long-term objectives for top-tier clients such as Meta, Google, and Tesla. I take pride in achieving a 95% project success rate and fostering a positive work culture through effective training programs.

In my previous roles, I have demonstrated my ability to oversee operations and ensure compliance with service level agreements. My tenure at Majorel Kenya as an Operations Team Manager allowed me to optimize team performance across multiple regions, resulting in a significant reduction in service delivery incidents. I am passionate about enhancing productivity and maximizing client satisfaction through high-quality service delivery and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Project and Operations Lead

Current

Samasource Kenya

Jan 2018 - Present (7 years 5 months)

Led project operations ensuring timely completion within budget and high client satisfaction. Developed business strategies for top clients and maintained a 95% project success rate. Provided training programs to enhance employee satisfaction and productivity.

Project Management Business Strategy Training Development Budget Management Quality Assurance Team Leadership Communication Stakeholder Engagement

Operations Team Manager

Majorel Kenya

Jan 2022 - Feb 2023 (1 year 1 month)

Managed performance and compliance of Statements of Work, ensuring successful vendor relationships. Led operations with a focus on incident reduction and team optimization across multiple regions.

Operations Management Compliance Vendor Management Incident Management Risk Mitigation Team Leadership Performance Monitoring Strategic Planning

Customer Service Representative

Majorel Kenya

Jun 2021 - Jan 2022 (7 months)

Handled inbound and outbound communications, resolving customer issues and enhancing relationships. Improved organizational reputation through proactive customer engagement.

Customer Service Communication Problem Solving Relationship Building Conflict Resolution Time Management Multitasking CRM Software

Data Annotator/Content Moderator

Samasource Kenya

Oct 2016 - Dec 2017 (1 year 2 months)

Performed data labeling and content moderation to improve machine learning models. Ensured compliance with community guidelines and maintained quality assurance for annotated data.

Data Annotation Content Moderation Quality Assurance Compliance Data Analysis Community Guidelines Process Improvement

Accountant

Boresha Sacco Ltd

May 2015 - May 2016 (1 year)

Coordinated loan applications and daily accounting activities, achieving high approval rates and reducing defaults. Implemented cash flow strategies to improve financial health.

Accounting Financial Analysis Cash Flow Management Compliance Financial Reporting Risk Management Problem Solving

Accountant

Kebirigo Tea Factory

Aug 2013 - Aug 2014 (1 year)

Managed payroll processes and financial statements with high accuracy. Conducted bank reconciliations and maintained accounts payable and receivable.

Payroll Management Bookkeeping Financial Statements Bank Reconciliation Accounts Payable Accounts Receivable High Accuracy Financial Compliance Time Management

Education

Degrees, certifications, and relevant coursework

University of Eldoret

Bachelor of Business Management, Business Management

2012 - 2016

Activities and societies: Engaged in various projects and activities related to finance and banking, enhancing practical knowledge and skills.

Studied Business Management with a focus on Finance and Banking. Developed strong analytical skills and a deep understanding of international finance, accounting principles, and relationship management.