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WILLKINS MORIASI

@willkinsmoriasi

Project and Operations Lead with expertise in client satisfaction and strategy.

Kenya

What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges me to innovate.

I am a dedicated Project and Operations Lead with a proven track record of delivering projects on time and within budget while maintaining a 100% client satisfaction score. My experience at Samasource Kenya has equipped me with the skills to develop comprehensive business strategies that align with both short-term and long-term objectives for top-tier clients such as Meta, Google, and Tesla. I take pride in achieving a 95% project success rate and fostering a positive work culture through effective training programs.

In my previous roles, I have demonstrated my ability to oversee operations and ensure compliance with service level agreements. My tenure at Majorel Kenya as an Operations Team Manager allowed me to optimize team performance across multiple regions, resulting in a significant reduction in service delivery incidents. I am passionate about enhancing productivity and maximizing client satisfaction through high-quality service delivery and effective communication.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Eldoret logoUE

University of Eldoret

Bachelor of Business Management, Business Management

2012 - 2016

Activities and societies: Engaged in various projects and activities related to finance and banking, enhancing practical knowledge and skills.

Studied Business Management with a focus on Finance and Banking. Developed strong analytical skills and a deep understanding of international finance, accounting principles, and relationship management.

Tech stack

Software and tools used professionally

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WILLKINS MORIASI - Project and Operations Lead - Samasource Kenya | Himalayas