EMEdisa Moatlhudi
@edisamoatlhudi
Experienced Customer Service & Administrative Professional with a finance background.
South AfricaWhat I'm looking for
I am an experienced customer service and administrative Professional with over 5 years of expertise in customer support, sales, debt collection, finance, and office management. My educational background in Finance and Economics and my ongoing pursuit of a Financial Management Degree at UNISA equip me with a strong foundation to excel in various roles. I have also earned certifications in digital marketing and customer service, enhancing my skill set further.
Managed customer relationships, resulting in a 20% increase in customer satisfaction scores. Throughout my career, I have had a 30% conversion rate in sales, resulting in 20% revenue. My experience includes working as a sales consultant, where I successfully converted leads into enrollments, and as a remote transcriptionist, where I maintained a 99% accuracy rate in transcriptions. I pride myself on my problem-solving skills, effective communication, and ability to multitask in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Remote Transcriptionist
Focus Forward
May 2021 - Feb 2023 (1 year 9 months)
Accurately transcribed audio and video recordings into text format, ensuring 99% accuracy. Reviewed and proofread transcripts, edited and formatted documents, and managed multiple projects while adhering to tight deadlines and confidentiality protocols.
Sales Consultant
Academy of York College
Apr 2019 - Sep 2021 (2 years 5 months)
Implemented a client loyalty program to address low customer retention, offering exclusive specials and discounts, which led to increased repeat sales and referrals.
Debt Collector
Stander & Stander
May 2018 - Aug 2018 (3 months)
Negotiated and recovered outstanding debts while maintaining compliance with financial regulations. Managed a portfolio of overdue accounts and processed payment transactions, ensuring accurate documentation.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor Degree, Financial Management
2018 -
Currently pursuing a Financial Management Degree, building on a solid foundation in finance and economics.
EduCourse
Certificate, Customer Service
2024 - 2024
Completed a Customer Service Certificate, enhancing skills in customer support and service excellence.
HAHubSpot Academy
Certificate, Social Media Marketing
2023 - 2023
Completed a course in Social Media Marketing, focusing on effective social media strategies and content creation.
GOCertificate, Digital Marketing
2023 - 2023
Completed the Fundamentals of Digital Marketing course, gaining insights into digital marketing strategies and audience engagement.
IAInternational Open Academy
Certificate, Teaching English
2021 - 2021
Achieved a 120-Hour TEFL Certificate, preparing for teaching English as a foreign language.
UAUniversity of South Africa
Bcom Financial Management, Financial Management
2021 -
UAUniversity of South Africa
Economics and Mnagement sciences
2017 - 2018
Higher certificate in econmics and management sciences.
UAUniversity of South Africa
Higher Certificate, Economics & Management Sciences
2018 - 2018
Completed a Higher Certificate in Economics & Management Sciences, gaining essential knowledge in economic principles and management strategies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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