Tshepo Thokoa
@tshepothokoa
Experienced customer service professional and transcriptionist with strong web management and team leadership skills.
South AfricaWhat I'm looking for
I am a dedicated customer care professional and webmaster who manages site content and client communications for a digital magazine, ensuring timely uploads and clear client support.
I have worked as a remote transcriptionist handling general, legal, medical, law enforcement, market research, meeting minutes and academic transcription, and I am comfortable with high call volumes and fast-paced environments.
At Bayport I held multiple roles—from Collections Agent and Customer Service Agent to Team Lead and Senior Consultant—gaining CRM, workforce management and account management experience; I have also sold credit rehabilitation packages and provided client onboarding in BPO settings.
Experience
Work history, roles, and key accomplishments
Customer Care & Webmaster
Code 2 Magazine
Feb 2022 - Present (3 years 7 months)
Managed customer communications via telephone and email and maintained the digital magazine website by uploading images and part listings for crash-damaged cars and used parts, improving content accuracy and client responsiveness.
RETranscriptionist
Rev
Feb 2020 - Jan 2022 (1 year 11 months)
Performed remote transcription across general, legal, medical, law enforcement, market research, and academic projects, delivering accurate transcripts on tight deadlines.
Team Lead CRM
Bayport Financial Services
Sep 2010 - Jan 2018 (7 years 4 months)
Led CRM and operations functions across collections, customer service, legal accounts and workforce management, coaching teams and driving process improvements over multiple roles.
Customer Service & Credit Rehab
Lucid Living
Jan 2010 - Aug 2010 (7 months)
Handled client onboarding and needs assessment, sold credit rehabilitation packages and managed accounts for a major credit bureau, liaising with clients via telephone and email.
Education
Degrees, certifications, and relevant coursework
Tshepo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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