Open to opportunities

Tshepo Thokoa

@tshepothokoa

Message

Experienced customer service professional and transcriptionist with strong web management and team leadership skills.

South Africa

Message

What I'm looking for

I seek a customer-facing role that leverages my transcription and web management skills, offers growth, a collaborative culture, and opportunities to lead and improve processes.

I am a dedicated customer care professional and webmaster who manages site content and client communications for a digital magazine, ensuring timely uploads and clear client support.

I have worked as a remote transcriptionist handling general, legal, medical, law enforcement, market research, meeting minutes and academic transcription, and I am comfortable with high call volumes and fast-paced environments.

At Bayport I held multiple roles—from Collections Agent and Customer Service Agent to Team Lead and Senior Consultant—gaining CRM, workforce management and account management experience; I have also sold credit rehabilitation packages and provided client onboarding in BPO settings.

Experience

Work history, roles, and key accomplishments

Current

Customer Care & Webmaster

Current

Code 2 Magazine

Feb 2022 - Present (4 years 4 months)

Managed customer communications via telephone and email and maintained the digital magazine website by uploading images and part listings for crash-damaged cars and used parts, improving content accuracy and client responsiveness.

Customer Service Email Support Client Communication Attention To Detail Time Management

Transcriptionist

Rev

Feb 2020 - Jan 2022 (1 year 11 months)

Performed remote transcription across general, legal, medical, law enforcement, market research, and academic projects, delivering accurate transcripts on tight deadlines.

Transcription Medical Transcription Audio Editing Google Docs Microsoft Office Time Management

Team Lead CRM

Bayport Financial Services

Sep 2010 - Jan 2018 (7 years 4 months)

Led CRM and operations functions across collections, customer service, legal accounts and workforce management, coaching teams and driving process improvements over multiple roles.

CRM Team Leadership Collections Customer Service Workforce Management Email Support Process Improvement

Customer Service & Credit Rehab

Lucid Living

Jan 2010 - Aug 2010 (7 months)

Handled client onboarding and needs assessment, sold credit rehabilitation packages and managed accounts for a major credit bureau, liaising with clients via telephone and email.

Customer Service Sales Onboarding Account Management Email Support