Open to opportunities

Sibongile User

@sibongileuser1

Message

Enthusiastic customer-service professional skilled in administration and client solutions.

South Africa

Message

What I'm looking for

I seek a client-focused role where I can use my administration and sales skills, contribute to process improvements, and grow professionally in a collaborative team.

I am an enthusiastic, detail-oriented professional with a background in customer service, sales, and office administration. I consistently deliver accurate record-keeping, clear communication, and dependable support while meeting targets and improving client satisfaction.

In sales and debt-counseling roles, I generate and qualify leads, educate clients on financial solutions, and build trusting relationships to exceed monthly targets. As a call-center agent and office administrator, I maintained data integrity, produced daily interaction reports, and handled clerical and bookkeeping duties to streamline operations.

I hold a Bachelor of Arts in Psychology and certifications in Business Administration and Virtual Assistance, and I bring strong problem-solving, team collaboration, and organizational skills to roles that require accuracy, empathy, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Sales Consultant

Current

Debt Counselor Help

Apr 2024 - Present (1 year 6 months)

Engage potential clients to explain debt review services, generate and qualify leads, and build client relationships to meet and exceed monthly sales targets while ensuring accurate client data for compliance.

Lead Generation Client Relationship Management Sales Targets & Compliance

Call Center Agent

GPG Office of the Premier

Nov 2022 - Oct 2023 (11 months)

Answered and logged customer queries, directed inquiries to appropriate departments, generated daily interaction reports, and escalated unresolved issues to improve service processes.

Customer Service Escalation Management Reporting Communication Process Improvement CRM

Office Administrator

Bidvest Laundry Group

Feb 2021 - Jan 2022 (11 months)

Performed clerical duties, maintained office records, handled invoicing and budget tracking, and managed office facilities to ensure smooth daily operations and data integrity.