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Bontle Modiga

@bontlemodiga

Message

I am a results-oriented Customer Service Specialist with over 5 years of experience.

South Africa

Message

What I'm looking for

I am looking for a role that values customer-centric service and offers growth opportunities.

I am a dedicated Service Centre Administrator with a passion for delivering exceptional customer service. My experience spans various roles in customer service and sales, where I have honed my skills in building strong customer relationships and understanding their needs. I thrive in dynamic environments and am committed to achieving set targets while ensuring customer satisfaction.

Throughout my career, I have successfully managed customer interactions, processed transactions, and provided support for various financial products. My ability to analyze customer documentation and prevent fraud has been instrumental in maintaining the integrity of the services I provide. I am proficient in using CRM systems and have a solid understanding of the telecommunications industry, which allows me to effectively guide customers through their inquiries and applications.

Experience

Work history, roles, and key accomplishments

Service Centre Administrator

Pepkor Lifestyle

Oct 2024 - Apr 2025 (6 months)

Responsible for the professional interaction with customers to ensure accurate processing of transactions and administration of cellular, credit, and lay-by offerings. Focused on achieving individual targets and providing superior customer service.

Customer Service Time Management Communication Skills Problem Solving Teamwork Security And Housekeeping

Cellular Credit Consultant

Pepkor Lifestyle

Mar 2024 - Sep 2024 (6 months)

Responded to customer inquiries via calls, emails, and in-person visits. Guided customers through the credit granting process and promoted financial products to maximize business profitability.

Customer Service CRM Amdocs SAP Electronic Bank Statement Retrieval Fraud Prevention Financial Product Promotion

Transcriber

TransPerfect

Oct 2021 - Jan 2022 (3 months)

Transcribed audio from various sources, ensuring accurate and attentive delivery of dictation.

Transcription Time Management Communication Skills

Customer Service Agent

Smollan (Telkom)

Jan 2019 - Feb 2021 (2 years 1 month)

Provided personalized customer service, assisted in achieving sales targets, and managed customer inquiries through various communication channels. Ensured efficient order processing and maintained product knowledge.

Customer Service CRM Amdocs Order Processing Data Entry Problem Solving Time Management Organizational Skills

Customer Support Effectiveness

Telkom

Nov 2015 - Mar 2018 (2 years 4 months)

Delivered personalized customer service, supported sales functions, and managed customer inquiries. Focused on problem-solving and maintaining accurate documentation of customer interactions.

Customer Service CRM Amdocs Data Entry Problem Solving Time Management Organizational Skills

Education

Degrees, certifications, and relevant coursework

Laudium Secondary

National Senior Certificate, General Education

2009 - 2013

Completed the National Senior Certificate (Matric) with a focus on foundational education that prepares students for further studies or entry into the workforce.