Chibuzo Nwabuebo
@chibuzonwabuebo
I resolve high-volume customer issues and build support systems that improve team efficiency.
NigeriaWhat I'm looking for
At Enived Travels Ltd, I manage 50+ daily customer interactions across phone, email, and ticketing platforms, resolving inquiries, complaints, and escalations with prompt, empathetic support. I also reduced staff onboarding time by 30% by creating structured training programmes and SOPs.
I've supported operations, vendor communications, KPI reporting, client records, and cross-departmental coordination across travel, investment, facility management, and administrative environments. I bring hands-on experience with HubSpot, Freshdesk, Zendesk, Microsoft 365, and Google Workspace, and I'm seeking a remote customer support role where I can improve client outcomes and support-team workflows.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Enived Travels Ltd
Jan 2022 - Present (4 years 7 months)
Managed 50+ daily customer interactions across phone, email, and ticketing platforms, maintaining high CSAT scores. Reduced staff onboarding time by 30% by designing training programmes and SOPs.
Assistant Operations Manager
Innovation Investment & Facility Management
May 2021 - Sep 2021 (4 months)
Managed communications with 10+ vendors and coordinated service operations, ensuring zero disruptions. Prepared performance reports and tracked KPIs for senior management.
Administrative Support (Contract)
Monsco Venture Ltd
Feb 2021 - Apr 2021 (2 months)
Built internal systems for task management and project tracking, improving team workflow visibility. Coordinated meetings, logistics, and documentation processes.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Arts, History and International Studies
Bachelor of Arts in History and International Studies from Delta State University, Abraka, Nigeria.
Baptist Model High School
Senior Secondary School Certificate, General Studies
Senior Secondary School Certificate from Baptist Model High School, Ijegun, Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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