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Onyinye Ekwonu

@onyinyeekwonu

Client Support & Customer Success professional improving operations, CRM accuracy, and customer experience with 9+ years’ impact.

Nigeria

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What I'm looking for

I’m looking for a client-facing role where I can own CRM accuracy, compliance, and high-volume support—partnering cross-functionally to improve workflows, response time, retention, and revenue with measurable CSAT results.

I’m a detail-oriented Client Support and Operations professional with 9+ years’ experience in customer support, CRM management, data validation, documentation, compliance, and workflow coordination. I bring a customer-first mindset and a strong operational focus—so teams can resolve faster and retain more clients.

Across my roles, I owned high-volume client communications—handling 100+ calls/day and 80+ emails/day, along with 50+ service requests/day. I consistently delivered 90%+ CSAT, including Apple recognition for outstanding customer service, and I improved turnaround time, retention, and revenue by 40%+.

I’m especially effective at maintaining accurate CRM records, validating customer documentation, and coordinating internal logistics and technicians. I’m motivated by measurable results, clear processes, and collaboration with teams of 50–65 staff to improve workflows and service delivery.

Experience

Work history, roles, and key accomplishments

Front Office Coordinator

Ensure Services (Redington Gulf)

Served as the primary contact for phone, email, and walk-in enquiries. Validated customer records and documentation, coordinated technicians and logistics, maintained accurate CRM records, and was recognized by Apple for outstanding customer service.

client support Customer Service CRM Management Data Validation Documentation Compliance Workflow Coordination Logistics Coordination Technician Coordination

Customer Success & Operations Manager

Teeka4 Business Enterprise

Managed client relationships and operations to improve workflows and the customer experience. Prepared operational reports to support ongoing operational performance.

Customer Success Client Relationship Management Operations Management Operational Reporting Customer Experience

Service Coordinator

Ensure Services (Redington Gulf)

Handled high-volume client enquiries, including 100+ calls and 80+ emails daily, and processed 50+ daily service requests. Maintained 90%+ CSAT, coordinated teams of 50–65 staff, and improved turnaround time, retention, and revenue by 40%+.

client support Customer Service Service Request Processing CSAT Team Coordination Retention Revenue Growth