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Edgardo User

@edgardoperez92

Industrial Engineer with 15+ years of progressive experience in sales management, business operations, operation manager, CRM/ERP, KPI's management

El Salvador

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Industrial Engineer with 15+ years of progressive experience in sales management, business operations, domestic and international procurement, product development, project management, operation manager, human resources management, sales Team Leadership. Experienced in leading cross-functional teams of more than 60 employees, managing budgets and profit margins, coordinating suppliers, and improving operational and commercial processes. Skilled in CRM implementation and administration, KPI monitoring, and sales-growth initiatives. Advanced English (C1), with experience negotiating and coordinating with international suppliers. Complex problem-solving, KPI Implementation, Monitoring & Performance Analysis, dedicate, with initiative, fast learner, with a lot of persistence, results-oriented and focused on customer service and satisfaction, I also have experience as an executive assistant and everything that entails.

Experience

Work history, roles, and key accomplishments

Comercial and Sales Manager

ALU-ARQ S.A. de C.V.

Feb 2024 - Sep 2026 (2 years 7 months)

Led the Commercial and Sales Department, managing sales executives, quotation staff, and team development. Set KPIs, oversaw HubSpot CRM and ERP, developed business opportunities, strengthened client relationships, and sourced project materials from local and international suppliers. Helped achieve record sales in 2025, 37% above the previous record set in 2022.

Head of Sales / New Product Development

ALU-ARQ

Dec 2018 - Feb 2024 (5 years 2 months)

Served as Head of Sales and New Product Development, overseeing team KPIs, quotations, deal profitability, HubSpot CRM, Monday.com workflows, and product sourcing and adaptation with international suppliers. Implemented WINPERFIL ERP/CAD, reducing quotation time 40%, quotation errors 43% in six months (76% in year one), operating costs 26%, purchasing errors 31%, and manufacturing errors 42%.

Sales Sales Operations Sales Pipeline Management Sales Prospecting Executive Support Executive Reporting

AutoCAD 2D Layouts

Autocad Fusion 360 Quoting Budget Management Budgeting New Product Development Business Analysis Profitability Management Profitability Analysis Supplier Management Supply Planning Supplier Coordination Sales Proposals Sales Presentations CRM Monday.Com HubSpot Sales Executive Sales Support

Sales Supervision

Pre sales Support

Sales Support And Administration

Customer Service

Customer Support

Customer Relationships

ERP Implementation CRM Implementation

Operation Manager

ALU-ARQ S.A. de C.V.

Dec 2014 - Dec 2018 (4 years)

Managed procurement, inventory, imports, logistics, production, and fleet operations. Led 60+ employees, coordinating workloads, project schedules, deadlines, quality, field reports, and resources through. Monday.com and Microsoft Project. Negotiated with logistics providers, checked customs docs and tariff codes, sourced local and international suppliers, and oversaw routing and fleet maintenance

Operations Management Human Resources Management Project Management Supply Chain Management Logistics Operations Microsoft Office

Financial Negotiation With Providers

Quality Control Microsoft Project Monday.Com Windows 11 SAP ERP Customer Service Technical Support Technical Documentation Inventory Management Human Capital Management Human Resources

Sales Executive

ALU-ARQ S.A. de C.V.

Dec 2012 - Dec 2014 (2 years)

Managed technical sales of Architectural finishes products for construction, focusing on client engagement and new business development. Qualified prospective customers, made sales presentations (online and on site) and prepared quotations, AutoCAD designs, and bidding proposals for private and government tenders. Met and exceeded monthly sales targets in 20 of 24 months

Head of Budgeting /Executive assistant

ALU-ARQ S.A. de C.V.

Jan 2010 - Jan 2013 (3 years)

Prepared cost estimates and AutoCAD drawings to showcase proposed products for tender submissions and direct contracts. Read and interpreted technical drawings and bid specifications. Supported the Sales Manager by reviewing quotations, assessing sales opportunities, and analyzing profit margins.

Autocad

Presupuestos

Diseño

Lectura de planos técnicos

Análisis De Márgenes