Seeking a remote Tier 2 Support position focused on systematic problem-solving and infrastructure optimization. Expecting clear operational logic and objective performance metrics."
Looking for a job
Jules Hubbard
@echubbard00
Ready from day one. Bringing analytical CS logic and deep systems troubleshooting skills to isolate root errors and efficiently support the team.
United StatesWhat I'm looking for
A highly analytical and dedicated professional with a solid foundational background in Computer Science (3.8 GPA) and over 30 years of hands-on experience building, configuring, and optimizing computing systems. My technical background includes corporate-level end-user troubleshooting within T-Mobile’s technical support division, alongside extensive independent deployment of multi-OS environments across Linux and Microsoft ecosystems—ranging from legacy environments like DOS 6.22 to modern Desktop and Server infrastructure. Proficient in network architecture from foundational 10BaseT topologies to modern high-speed Ethernet networking, as well as the full MS Office Suite. I bring a strong, natural problem-solving intuition and am fully prepared to deploy my technical logic and customer support experience to add immediate value from day one.
Experience
Work history, roles, and key accomplishments
Area Supervisor
Sep 2013 - Oct 2016 (3 years 1 month)
District 11 Area Supervisor managing food service for 15 schools. Handled training, compliance, budgeting, scheduling, sales forecasting, P&L metrics, and multi-tier customer service.
I worked at T-Mobile technical support division in Colorado Springs Colorado. We were tasked with using several systems provided by T-Mobile to assist our customers with over the phone repairs on their mobile devices. We were required to utilize our customer to affect these repairs based on the information that we gave them from our knowledge base.
Education
Degrees, certifications, and relevant coursework
HC
Heald College
Associates in Applied Science, Computer Science
2001 - 2003
Activities and societies: • Thesis: Analyzed TCP/IP protocols for traffic optimization and cross-platform efficiency. • Systems: Completed hands-on labs deploying, configuring, and maintaining Microsoft and Linux OS/applications. • Diagnostics: Evaluated cross-platform behaviors and used advanced logic to troubleshoot multi-OS network and configuration faults.
Graduated with a 3.8 GPA and earned the CompTIA A+ certification. The curriculum was navigated with high efficiency due to possessing over 10 years of prior hands-on technical experience building and optimizing computing systems.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
40k-50k USD
Skills
P&L managementSchedulingBookkeepingAccountingCorporate TrainerHiringDisciplineTerminationsRetail MerchandisingProduct OrderingEquipment MaintenanceRegulatory ComplianceAccount Department SupervisionShrinkage ControlPOS ManagementAWSSalesExcelProject ManagementData AnalysisEnglishCustomer ServiceMicrosoft OfficeWindows Server AdministrationWindows 11Windows 10Windows ServerWindows MS OfficeWindows TroubleshootingWindows Desktop ApplicationsWindows Systems AdministrationWindows ServicesWindows Software ApplicationsWindows 10 11 ConfigurationWindows System Administration
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