Looking for a job

cory bugg

@corybugg

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I resolve end-user IT issues across Windows, Linux, networks, and service desk environments.

United States

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What I'm looking for

I'm looking to continue supporting secure IT operations, resolving end-user issues, and growing in cybersecurity and system administration while helping users understand technology.

I'm currently a Support Technician at NEXCOM HQ, assisting end users with password resets and locked accounts while managing service requests through CA Service Desk Manager.

Previously, I delivered first-line IT support for more than 500 NEXCOM staff, troubleshooting hardware, operating systems, and office automation tools. Over five years, I completed more than 6,000 support tickets and helped reduce downtime for new staff by 40% through faster response and resolution.

I've supported LAN recabling, workstation deployments, system reimaging, mobile-device troubleshooting, and secure configurations. My background also includes Windows, UNIX, Linux, SQL Server, Oracle, Access, enterprise applications, and point-of-sale environments.

I bring more than 20 years of administrative and technical support experience, along with CompTIA Security+ and information assurance training. I enjoy helping non-technical users understand technology while supporting secure, reliable operations.

Experience

Work history, roles, and key accomplishments

Current

Support Technician

Current

NEXCOM HQ

Jan 2025 - Present (1 year 8 months)

Assisted end users with password resets and account unlocks. Managed service requests through CA Service Desk Manager, streamlining ticket workflows and reducing backlog.

Help Desk end user support CA Service Desk Manager Ticket Management Password Resets

Office Services Assistant / IT Support

NEXCOM HQ

Jan 2020 - Dec 2025 (5 years 11 months)

Delivered first-line IT support for 500+ staff, troubleshooting hardware, OS, and office tools. Handled 6,000+ tickets over 5 years, reducing new staff downtime by 40%.

IT Support Troubleshooting LAN Workstation Deployment And Configuration System Reimaging Mobile Device Support CA Service Desk Manager

Store Associate / Team Lead

NEXCOM Retail Operations

Jan 2015 - Dec 2020 (5 years 11 months)

Taught 20+ employees computer safety and secure system usage. Supervised 15-20 staff per shift as team lead, mentoring new hires and ensuring smooth retail operations.

Team Leadership Training Information Assurance Retail Operations Supervision

Administrative & Technical Support Roles

Various

Jan 2000 - Dec 2015 (15 years 11 months)

Gained extensive administrative and IT support experience in technical environments, supporting Windows/Linux systems and enterprise applications.

Windows Linux Microsoft Office Help Desk Troubleshooting SQL Server Oracle

Education

Degrees, certifications, and relevant coursework

ITT Technical Institute

Associate of Science, Information Systems & Computer Technology

Completed 60 credits toward an Associate of Science in Information Systems & Computer Technology, with coursework in information systems and computer technology.