Looking for a job

Quinn Lyons

@quinnlyons1

Message

Motivated Windows Administrator with extensive IT support experience.

United States

Message

What I'm looking for

I am looking for a role that values collaboration, continued learning, diversity, and offers opportunities for growth.

I am a dedicated IT Support Technician with a strong background in Windows administration and technical support. Over the past several years, I have honed my skills in troubleshooting and providing exceptional customer service, ensuring that users across various technical levels receive the assistance they need. My passion for streamlining processes has led to significant improvements in operational efficiency within my teams.

At evo, I was promoted to IT Support Technician II, where I took on increased responsibilities, including hiring and training new team members. I successfully managed support for over 600 employees across multiple locations, leading projects that transitioned our systems to a hybrid AzureAD environment, replaced our on-prem phone PBX with UCaaS and CCaaS solutions, introduced 1Password, and revamped our Helpdesk platform and internal training. My commitment to maintaining high uptime and effective vendor relations was instrumental in supporting business growth and stability.

Experience

Work history, roles, and key accomplishments

IT Support Technician II

Evo

Feb 2019 - Nov 2024 (5 years 9 months)

Promoted to a Tier 2 IT support role, taking on increased responsibilities including hiring, training, and mentorship. Performed daily IT support for over 600 employees across 14 physical locations in the US and Canada, with a 70/30 split between IT projects and Helpdesk tasks.

Entra ID Active Directory Exchange Windows MacOS Linux Networking Cisco Meraki VPN

Will Call Associate

Evo

Oct 2017 - Feb 2019 (1 year 4 months)

Performed general Will Call operations, managing Ship From Store and customer warranty processes, inventory management, and direct-to-store purchase orders. Created Will Call and Ship from Store process documentation and training for new employees, ensuring process consistency and standards.

Inventory Management Training Customer Service Retail Operations

Base Camp Supervisor

Whittaker Mountaineering

Jun 2017 - Oct 2017 (4 months)

Oversaw operations in both Retail and Rental stores, including troubleshooting customer issues and upholding policies and procedures. Managed staff and handled shipping and receiving tasks.

Retail Operations Customer Service Troubleshooting Inventory Management

Education

Degrees, certifications, and relevant coursework

Connecticut College

some college, International Relations

2014 - 2015

Grade: 0

Activities and societies: n/a

Northern Virginia Community College

Some College, Political Science

2013 - 2015

Grade: 0

Activities and societies: EMT-B

North Seattle College

Certificate, Windows Server Administration and Linux

Completed professional development courses in Windows Server Administration and Linux. Gained practical skills in server management, system configuration, and troubleshooting for both operating systems.

St. John ’s College

Some College, Philosophy and the History of Science and Mathematics

2011 - 2012

Grade: 0

Activities and societies: Rowing, Sailing

Engaged in a rigorous curriculum centered on the Great Books, exploring foundational texts in Philosophy and the History of Science and Mathematics. Developed strong critical reading, writing, and discussion skills.