Victorhugo Perez

Managed club administration including documentation, agendas and minutes, membership rosters, and compliance records. Coordinated internal and external communications and led fundraising planning with sponsor outreach and revenue goal tracking.

Repair, QA/test, and troubleshoot traffic enforcement equipment and related software systems. Prepared and documented equipment configurations for new site installations while improving repair/production output.

Configured and managed warehouse database objects and inventory control processes to optimize operational workflows. Monitored replenishment tasks and demand trends using IBM and Manhattan warehouse management systems and supported users with local IT issues.

Implemented a systems and device management refurbishment project and provided incident resolution across remote, phone, and on-site support. Managed application deployment and mobile device management for corporate devices, including Microsoft 365 user access administration and workstation/printer installation.

Built retail support knowledge base content and supported L2 teams through training on Aloha and related POS initiatives. Coordinated rollout and site go-live onboarding, troubleshooting POS servers, terminals, and networked printers using office client configuration tools.

Mentored a large team and handled major incident escalations through partner activation and structured communication. Provided remote troubleshooting and participated in UAT for POS deployments across many locations, including onboarding via Retalix Office Client and reimaging refurbished terminals.

Completed part of an Associate of Electrical Engineering program before leaving early (incomplete).