Cinque Goodwin - Technical Application Support Specialist - Follett School Solutions | Himalayas
Cinque GoodwinCG
Open to opportunities

Cinque Goodwin

@cinquegoodwin

Customer success champion leveraging technical knowledge for business success.

United States

What I'm looking for

I am seeking a role that allows me to leverage my technical skills while fostering customer relationships and driving business success.

I am a dedicated Technical Application Support Specialist with extensive experience in customer success and technical support roles. My journey has equipped me with the skills to resolve complex technical issues while ensuring customer satisfaction. I have a proven track record of effectively communicating technical information to diverse audiences, which has been pivotal in my roles at Follett School Solutions and Apple.

Throughout my career, I have implemented innovative solutions, such as a relational database for bug tracking, which significantly improved the quality of iOS releases. My ability to collaborate with cross-functional teams has allowed me to identify root causes of user problems and propose effective solutions. I take pride in mentoring entry-level teammates, fostering a culture of learning and growth within my teams.

Experience

Work history, roles, and key accomplishments

IH

Global Technical Engineer Tier II

IHG

May 2018 - May 2019 (1 year)

Assisted with new hire training and understanding the duties of an IHG Agent, helping them adapt and learn resources for successful calls. Provided second-level support for complex issues beyond the control of other agents for Windows and Linux OS.

IH

Global Technical Engineer Tier I

IHG

Jul 2017 - May 2018 (10 months)

Responded to customers' requests for technical services via phone or email, 24x7 globally, answering questions on product function and use. Applied understanding and knowledge of information systems products and services to assist customers on technical matters.

Education

Degrees, certifications, and relevant coursework

Atlanta Metropolitan State College logoAC

Atlanta Metropolitan State College

Associate in Computer Science, Computer Science

Studied computer science fundamentals. Gained knowledge in operating systems, database management, and various software applications.

Tech stack

Software and tools used professionally

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