Open to opportunities

Amer Rahman

@amerrahman

Message

Retail manager transitioning to IT support and cybersecurity with hands-on troubleshooting skills.

United States

Message

What I'm looking for

I seek IT support or entry-level cybersecurity roles where I can apply hands-on troubleshooting, grow in systems administration and incident response, and contribute in a collaborative, coaching-focused environment.

I am a retail manager transitioning deliberately into IT support and cybersecurity, combining leadership experience with growing technical expertise. I excel in high-pressure troubleshooting, customer-facing technical support, and team coaching, and I have driven measurable store performance improvements including 35% revenue growth and a 12% margin lift.

Currently enrolled in SANS CyberAcademy and pursuing multiple GIAC certifications, I have hands-on experience with Windows, Linux, and macOS administration, Active Directory, networking, PowerShell and Python scripting, SIEM/log analysis, and incident investigation. I document and standardize troubleshooting processes, enjoy the detective work of incident triage, and aim to build a career in systems administration and cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Cricket Wireless

Nov 2014 - Present (11 years 1 month)

Led a team of 2–5 associates and managed day-to-day retail operations, driving a 35% revenue increase and 12% margin lift through data-informed pricing and coaching while reducing shrink via tighter controls.

Leadership Retail Operations Cash Handling Inventory Control Coaching Process Improvement

Sales Representative

Cricket Wireless

Apr 2011 - Oct 2014 (3 years 6 months)

Consistently top-tier in device and plan sales using consultative discovery; trained new hires and created support guides that reduced repeat visits by 30% through improved device/connectivity troubleshooting.

Sales Consultative Selling Customer Support Troubleshooting Training Onboarding Documentation Performance Improvement

Education

Degrees, certifications, and relevant coursework

SANS Cyber ACADEMY

Cybersecurity

2025 -

Enrolled in an intensive 9-month cybersecurity and IT infrastructure program with hands-on labs; pursuing GFACT, GSEC, and GCIH certifications.

TryHackMe

Cybersecurity

Ongoing hands-on training on the Security Analyst learning path covering digital forensics, incident response, and network security fundamentals.

University of Mississippi

Bachelor of Business Administration, Management Information Systems

2022 - 2024

Grade: 3.67 GPA (Cum Laude)

Completed a B.B.A. in Management Information Systems with coursework in database management, systems analysis, data analytics, and project management; graduated Cum Laude with a 3.67 GPA.