Ebere Ezeukwu
@ebereezeukwu
Customer-focused communications professional driving efficient, measurable results.
What I'm looking for
I am a resourceful communications professional with a B.A. in Linguistics and Communication Studies and hands-on experience in customer service and administrative roles. I consistently improve processes and metrics—reducing response times, increasing repeat purchases, and digitizing records to speed retrieval.
At Hair Elektra I managed daily multi-channel client interactions, cut average response time from 30 minutes to under 3 minutes, and helped raise customer satisfaction scores by 20%. During my NYSC placement I prepared reports that reduced clarification requests by 25% and streamlined communications to boost stakeholder engagement.
I bring strong analytical skills, adaptability, and proven customer relationship management expertise, with practical experience using CRM platforms and collaboration tools. I seek opportunities where I can apply these strengths to improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Correspondent
Hair Elektra
May 2025 - Sep 2025 (4 months)
Managed 15+ daily client interactions across phone, email, and chat, improving response time from 30 minutes to under 3 minutes and increasing customer satisfaction by 20%; contributed to a 15% rise in repeat purchases.
Communication Assistant
National Youth Service Corps
Mar 2024 - Jan 2025 (10 months)
Prepared 15+ executive reports and digitized 50+ administrative files, reducing clarification requests by 25% and cutting document retrieval time by 35%, while improving stakeholder engagement by 30%.
Customer Service Representative
Euchey Express Logistics
Apr 2023 - Jan 2024 (9 months)
Resolved 80% of customer issues within 24 hours and coordinated with cross-functional teams to ensure 100% accuracy in parcel tracking, driving a 90% improvement in retention rates.
Education
Degrees, certifications, and relevant coursework
HP LIFE
Certificate, Customer Relationship Management
Completed a Customer Relationship Management course through HP LIFE.
University of Calabar
Bachelor of Arts, Linguistics and Communication Studies
Grade: Second Class Upper (2:1)
Graduated with a B.A. in Linguistics and Communication Studies, earning Second Class Upper (2:1).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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