Dylan Williams
@dylanwilliams1
I resolve customer issues and build trusted client relationships across B2B and service environments.
United StatesWhat I'm looking for
At Yelp and Nolan Transportation Group, I've served as a primary client contact, listening to business needs, resolving objections, troubleshooting issues, and recommending tailored solutions that support satisfaction and retention.
I've also delivered front-line customer service at Bockwinkel's Grocery and supported operations at Kinton Ramen. I bring a customer-first approach, calm problem-solving under pressure, and practical experience using CRM and digital tools to manage requests efficiently.
Experience
Work history, roles, and key accomplishments
Sales Associate
Bockwinkel's Grocery
Delivered consistent customer service on the sales floor, answering questions and resolving complaints in a fast-paced retail environment. Trained new employees and implemented fixes to improve customer experience.
Sales Representative
Managed a portfolio of client accounts, serving as main support contact for logistics needs and issue resolution. Proactively communicated with clients to identify needs and negotiate solutions to retain accounts.
Associate Account Executive
Served as primary point of contact for prospective business clients, recommending tailored advertising solutions and resolving objections through empathetic communication. Built customized service plans to improve client satisfaction and retention.
Assistant Chef
Kinton Ramen
Supported front- and back-of-house operations, coordinating with staff and vendors to ensure timely, high-quality service. Managed inventory and communicated with vendors to minimize customer-facing disruptions.
Education
Degrees, certifications, and relevant coursework
Loyola University Chicago
Bachelor of Business Administration, Marketing
Bachelor of Business Administration in Marketing from Loyola University Chicago's Quinlan School of Business.
Hume-Fogg Academic Magnet
High School Diploma, General Studies
High school diploma from Hume-Fogg Academic Magnet in Nashville, TN, where the candidate was an honor student.
Columbia College Chicago
Associate of Arts, Marketing
Associate of Arts in Marketing from Columbia College Chicago, where the candidate was an honors student.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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