Looking for a job

Paul Jones III

@pauljonesiii

Message

I resolve customer issues across delivery, travel, sales, and operations with urgency and empathy.

United States

Message

What I'm looking for

I'm looking for a customer support or client relations role where I can resolve complex, time-sensitive issues, improve service quality and KPI performance, and help customers feel informed and supported.

I've supported customers across Roadie delivery operations, Cruise Planners travel, and client production engagements, resolving time-sensitive issues by phone and email while keeping people informed and calm. My firsthand Roadie driver experience gives me practical insight into delivery workflows, app use, and field exceptions.

At Dynamic Quest, I supported 120 client accounts in Salesforce, built the first formal quality and KPI standards, and led a five-person Customer Success team. Across 15+ years in client relations, sales, and operations, I've also coached teams, improved service quality, and retained 90% of customers through exceptional support.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor / Partner

Current

Cruise Planners

Aug 2024 - Present (2 years 1 month)

Serve as the primary point of contact for client questions and issues, providing phone- and email-based support across the full trip lifecycle. Resolve in-trip disruptions and coordinate with airlines, cruise lines, and tour operators.

Customer Support Travel Planning Problem Solving CRM Communication Skills

Current

Account Manager / Partner

Current

Such-N-Such Media

Apr 2023 - Present (3 years 5 months)

Serve as the primary client contact throughout production engagements, fielding questions and troubleshooting scheduling and logistics issues. Coordinate between clients and the production team to ensure expectations are met.

Customer Relationship Management Communication Skills Project Coordination Problem Solving

Contract Delivery Driver

Roadie

Apr 2023 - Oct 2024 (1 year 6 months)

Completed local, same-day, and last-mile deliveries as an independent contractor, gaining direct knowledge of Roadie's driver app and delivery workflows. Communicated with customers and support to resolve delivery issues in real time.

Delivery Operations Client Communication Problem Solving Time Management Route Planning

Inside Sales Account Executive

Dynamic Quest

Sep 2019 - Apr 2023 (3 years 7 months)

Provided day-to-day account support and issue resolution for a portfolio of 120 clients, using Salesforce to log interactions and track cases. Built and led a team of 5 Inside Sales Customer Success representatives, establishing quality and KPI standards.

Salesforce Customer Success Team Leadership KPI Management Account Management

Operations Manager

Drive Flow

Nov 2017 - Sep 2019 (1 year 10 months)

Led a team of 5 direct reports, resolving day-to-day customer issues and complaints to retain 90% of customers. Introduced continuous training programs to raise team-wide service quality.

Operations Management Team Leadership Customer Retention Training Problem Solving

Contracts Manager

Accelerando

May 2015 - Mar 2017 (1 year 10 months)

Served as the primary client contact resolving billing, installation, and service issues across a $35K–$150K portfolio of 15 accounts. Owned end-to-end client communication and issue resolution.

Contract Management Client Communication Issue Resolution Billing

Managing Director

General Espresso Equipment Company

May 2013 - Jul 2014 (1 year 2 months)

Held full accountability for sales, service, and parts distribution support across the USA, Canada, and the Caribbean with a team of ten.

Sales Management Operations Team Leadership Distribution

Director of Operations

TriMark Foodcraft

Mar 2012 - Mar 2013 (1 year)

Coached and mentored a team of 3 direct reports and 45 indirect reports while managing an international and domestic client base for restaurant supply distribution.

Operations Management Team Leadership Coaching Client Management

Director of Operations

Second Harvest Food Bank of NWNC

Aug 2008 - May 2010 (1 year 9 months)

Drove a 50% increase in distribution to partner agencies within one year; directed implementation of a Dynamics-based ERP and GPS route-tracking system.

Operations Management ERP Implementation Logistics Distribution

Real Estate Broker & Property Manager

Coldwell Banker Commercial Triad REALTORS

Nov 2007 - Aug 2008 (9 months)

Handled client communication and issue resolution for retail and industrial property leasing and management accounts.

Real Estate Property Management Client Communication Issue Resolution

General Manager & Owner

Jones Bakeries Inc.

May 1990 - Aug 2008 (18 years 3 months)

Owned full P&L and daily operations for a family business, including direct customer service and issue resolution. Planned, designed, and constructed a new facility and relocated the entire operation with no loss of sales activity.

Business Management P&L management Customer Service Operations Facility Planning