AZALIA LATIMER
@azalialatimer
I’m a client support specialist focused on calm, empathetic, accurate resolutions across live chat and inbound calls.
United StatesWhat I'm looking for
I’m an empathetic, solutions-driven client support professional with a strong background in high-volume customer care, live chat support, inbound calls, and real-time problem resolution. I’m known for staying calm under pressure while guiding customers with clarity and warmth.
In remote member and participant support roles, I help people navigate complex healthcare transportation and employer-sponsored 401(k) plans. I coordinate with internal teams to resolve issues quickly, troubleshoot basic technical problems, and keep a strong 100% satisfaction mindset.
Across my experience, I’ve handled accurate data entry and documentation in CRM tools and multiple systems, processing requests with precision and compliance. I also explain regulations and policies in clear, easy-to-understand language so customers feel confident in the next steps.
Before that, I supported consumers and partner needs through account and field services work, including processing complaints and recording details for proper routing. I bring that same attention to detail, empathetic listening, and calm professionalism to every interaction.
Experience
Work history, roles, and key accomplishments
Member Services Representative
SafeRide Health
Nov 2025 - Present (9 months)
Provided high-volume member support via inbound calls, assisting members, facilities, providers, and health plans with ride bookings and transportation needs. Resolved real-time issues by coordinating internally and troubleshooting basic technical problems while maintaining a calm, empathetic approach.
Participant Service Associate
Randstad (Vanguard)
Dec 2020 - Jun 2023 (2 years 6 months)
Supported participants with questions related to employer-sponsored 401(k) plans and processed transactions with accuracy and compliance. Explained IRS and U.S. government regulations in clear language and maintained high accuracy across multiple systems with thorough documentation.
Field Service Representative
News America Marketing
Feb 2019 - Jul 2020 (1 year 5 months)
Installed advertisements, coupons, instant rebates, and in-store displays across major retailers and completed merchandising projects with accuracy. Removed expired signage and ensured stores were stocked with current promotional materials.
Account Specialist Rep II
Telerx Marketing (GlaxoSmithKline)
Feb 2015 - Sep 2018 (3 years 7 months)
Provided product information and consumer support for pharmaceutical items, actively listening and documenting requests, complaints, and adverse events. Recorded details verbatim to ensure proper routing to the correct department.
Education
Degrees, certifications, and relevant coursework
General Educational Development (GED)
GED, General Education Development
1997 -
Completed the General Educational Development (GED) in September 1997.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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