Duvina Spain

I am a dedicated and compassionate professional with over two years of experience in customer service and healthcare. My background has equipped me with the skills to handle sensitive information, provide empathetic support, and solve problems efficiently. I thrive in fast-paced environments and excel at multitasking, ensuring that clients and patients receive exceptional service.

In my recent role as a Patient Services Representative, I provided virtual assistance to patients, addressing their inquiries regarding appointments, billing, and insurance. I maintained HIPAA compliance while managing high-volume calls and chats, achieving a satisfaction rate of 95% or higher. My experience in retail customer service further honed my ability to resolve complaints and process returns, ensuring a smooth customer experience.