Open to opportunities

Brittany R

@brittanyr

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Dedicated customer service professional with 11+ years of experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth, where I can leverage my customer service expertise to enhance client satisfaction and contribute to a positive work environment.

I am a dedicated and compassionate customer service professional with over 11 years of experience in supporting clients and managing high-volume communications in fast-paced environments. My proven ability to handle sensitive customer needs with empathy and professionalism has allowed me to excel in various roles, from an Engagement Specialist at Carenet Healthcare to an Office Manager at EverQuest Logistics.

Throughout my career, I have demonstrated a strong commitment to healthcare access and delivering high-quality support that makes a difference in patients' lives. I have a track record of building trust with diverse clients, training and developing teams, and resolving issues efficiently. My experience in remote settings has equipped me with the skills to master new systems quickly while maintaining accurate documentation and meeting strict performance standards.

Experience

Work history, roles, and key accomplishments

Current

Engagement Specialist

Current

Carenet Healthcare

Mar 2020 - Present (5 years 3 months)

Operated in a call center environment, managing high-volume inbound and outbound calls while maintaining accurate documentation. Utilized multiple systems and dual monitors to provide high-skill multitasking abilities during live calls.

Call Center Operations Customer Service Multitasking

Front Desk Agent

Holiday Inn

Feb 2016 - Feb 2020 (4 years)

Led customer support staff, ensuring team productivity and meeting quality service goals. Trained new staff, responded to inquiries, and managed guest check-ins/check-outs with accuracy and empathy.

Staff Training Opera System Sales Customer Retention Workflow Management Problem Solving Opera Systems

Office Manager

EverQuest Logistics

Jan 2012 - Jan 2016 (4 years)

Managed a team of 5 colleagues, overseeing workflow and ensuring quality service goals were met. Handled all billing, scheduling, and document requests while negotiating rates and maintaining accurate records.

Team Management Workflow Optimization Billing Scheduling Document Management Customer Service Sales

Office/Wash Manager

AutoSpa

Oct 2008 - Dec 2011 (3 years 2 months)

Led a team of 10 colleagues, managing schedules and ensuring service goals were met. Maintained accurate customer account records and handled all customer issues and billing documentation.