JUJessica User
@jessicadilauro
Customer service and healthcare coordination specialist with 5+ years experience.
United StatesWhat I'm looking for
I'm a customer-focused and adaptable professional with over five years of experience providing remote support in healthcare and customer service environments. My expertise lies in EMR systems, insurance processing, patient scheduling, and technical troubleshooting. I am recognized for my strong problem-solving skills, attention to detail, and ability to remain composed in fast-paced, high-volume settings.
Throughout my career, I have been committed to HIPAA compliance and delivering empathetic, solution-oriented service. In my current role as a Customer Service Representative at BetMGM, I handle over 80 customer inquiries daily, maintaining high satisfaction and issue resolution rates. My previous experiences as a Dental Care Coordinator and Medical Assistant have further honed my skills in patient coordination and administrative support, ensuring that I can effectively contribute to any healthcare or customer service team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
BetMGM
Jun 2024 - Present (1 year 1 month)
Provided multi-channel support via Zendesk, resolving account and technical issues. Handled 80+ customer inquiries daily, maintaining high satisfaction and issue resolution rates.
Dental Care Coordinator
OneCall
Jun 2022 - Jun 2024 (2 years)
Scheduled dental appointments and updated EMR records across multiple systems. Verified insurance coverage and processed claims in compliance with payer requirements.
Patient Coordinator
All Care Physical Therapy
Oct 2021 - Mar 2022 (5 months)
Coordinated patient check-ins, insurance verification, and co-pay collection. Supported intake and follow-up processes for new and returning patients.
Medical Assistant
Shore Heart Group
Jun 2020 - Mar 2021 (9 months)
Prepared patients for diagnostic testing and facilitated appointment scheduling. Handled administrative intake and lab processing support.
Medical Assistant
Ambassador Adult Day Care
Jun 2010 - Mar 2013 (2 years 9 months)
Monitored daily patient activities and maintained up-to-date medical records. Supported care teams with documentation, communication, and coordination.
Medical Assistant / Front Desk Receptionist
Professional Associates of Jackson
Scheduled patient diagnostics and managed phone triage. Ensured HIPAA compliance while handling sensitive health records and messages.
Medical Assistant
Shore Cardiology
Jun 2021 - Oct 2021 (4 months)
Performed EKGs and recorded vital signs. Supported physicians with charting, test coordination, and prescription refills.
Education
Degrees, certifications, and relevant coursework
Lakewood High School
High School Diploma, General Studies
Completed high school education at Lakewood High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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