Looking for a job

Dumitru Pupaza

@dumitrupupaza

I am excited to learn and grow. I am eager to discuss how my background and skills can contribute to the continued success of a new team.

Romania

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I provide first-line support for Bitdefender customers, addressing inquiries and troubleshooting issues to ensure a seamless user experience. My responsibilities include assisting customers with product installation, configuration, and activation, as well as diagnosing and resolving software-related problems. I also serve as a Level 1 Technical Support Specialist, escalating complex issues to Level 2 teams when necessary. This experience has honed my ability to communicate effectively and resolve customer concerns promptly. Prior to my current position, I worked as a Client Advisor, where I delivered exceptional support for Verizon customers. This role further developed my problem-solving skills and reinforced my commitment to providing outstanding service. My experience in diverse customer-facing roles has equipped me with the skills to build strong client relationships and enhance customer retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Bitdefender

Nov 2024 - Present (1 year 11 months)

Providing first-line support for Bitdefender customers, addressing inquiries, troubleshooting issues, and assisting with the installation, configuration, and activation of products. Serving as a Level 1 Technical Support Specialist and escalating complex issues to higher-level technical teams.

Troubleshooting Problem Solving CRM Software Installation Escalation Management Communication Skills Technical Support Customer Relationship Management

Client Advisor

Verizon

May 2024 - Nov 2024 (6 months)

Delivered exceptional customer support for Verizon customers, assisting with inquiries, technical troubleshooting, and service-related issues. Utilized CRM software to manage customer accounts and enhance service efficiency.

Technical Troubleshooting CRM Software Problem Solving Service Management Account Management Communication Skills Customer Support

Retail Supervisor

National Health Service

Nov 2019 - Jan 2024 (4 years 2 months)

Spearheaded initiatives resulting in increased sales and implemented a streamlined inventory management system. Cultivated a cohesive team environment, leading to improved morale and reduced staff turnover.

Sales Management Inventory Management Team Leadership Customer Satisfaction Corporate Trainer

Retail Assistant

Royal Voluntary Service

Feb 2019 - Oct 2019 (8 months)

Elevated customer satisfaction ratings through personalized service and proactive problem-solving. Achieved recognition for exceeding sales targets and revamped store layout to boost transaction value.

Customer Service Sales Problem Solving Customer Engagement