Open to opportunities

Dumitru Pupaza

@dumitrupupaza

Message

Customer Support Specialist dedicated to enhancing customer satisfaction.

Romania

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a customer-focused professional with a strong background in customer service and technical support. My experience includes providing first-line support for Bitdefender customers, where I address inquiries, troubleshoot issues, and assist with product installation and configuration. I have a proven ability to streamline operations and deliver actionable insights for service improvement, ensuring a smooth user experience.

Throughout my career, I have demonstrated a commitment to exceptional service and building client relationships. My role as a Client Advisor for Verizon involved guiding customers through technical troubleshooting and service-related inquiries, utilizing CRM software to enhance data accuracy and service efficiency. I am passionate about creating positive team environments and am eager to leverage my skills in a new role to contribute meaningfully to customer success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Consilo Web (for Bitdefender)

Nov 2023 - Present (1 year 6 months)

Providing first-line support for Bitdefender customers, addressing inquiries, troubleshooting issues, and assisting with the installation, configuration, and activation of products. Serving as a Level 1 Technical Support Specialist and escalating complex issues to higher-level technical teams.

Customer Support Technical Support Troubleshooting Problem Solving Communication CRM Software Installation Client Relationship Management Escalation Management

Retail Supervisor

National Health Service (UK)

Nov 2019 - Jan 2024 (4 years 2 months)

Spearheaded initiatives resulting in increased sales and implemented a streamlined inventory management system. Cultivated a cohesive team environment, leading to improved morale and reduced staff turnover.

Sales Management Inventory Management Team Leadership Customer Satisfaction Staff Training

Client Advisor Technical Support

Computer Generated Solutions (for Verizon)

Oct 2023 - Nov 2023 (1 month)

Delivered exceptional customer support for Verizon customers, assisting with inquiries, technical troubleshooting, and service-related issues. Utilized CRM software to manage customer accounts and enhance service efficiency.

Customer Support Technical Troubleshooting CRM Software Communication Problem Solving Service Management Account Management

Retail Assistant

Royal Voluntary Service (UK)

Feb 2019 - Oct 2019 (8 months)

Elevated customer satisfaction ratings through personalized service and proactive problem-solving. Achieved recognition for exceeding sales targets and revamped store layout to boost transaction value.

Customer Service Sales Problem Solving Customer Engagement