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Bogdan-Sergiu Manghiuc

@bogdansergiumanghiuc

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Senior technical support specialist focused on resolving complex issues and improving customer outcomes.

Romania

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What I'm looking for

I seek a mid-to-senior support role where I can solve complex technical issues, mentor teammates, drive QA improvements, and contribute to product reliability in a collaborative, growth-oriented company.

I am a results-driven technical support specialist with over three years of progressive experience in customer service, quality assurance, and technical troubleshooting, promoted twice from inbound sales to senior technical support.

I specialize in multimedia platform support, cybersecurity consultation, and remote support delivery, and I have a strong analytical foundation from studies in engineering and pharmaceutical sciences that enhances my troubleshooting and process-improvement work.

I mentor junior team members, collaborate with engineering on product improvements, and deliver measurable gains in customer satisfaction and team performance through QA, documentation, and coaching.

Experience

Work history, roles, and key accomplishments

Senior Technical Support Specialist

CGS Romania

Sep 2021 - Oct 2024 (3 years 1 month)

Resolved tier-2 multimedia platform issues and mentored junior agents, driving quality improvements and contributing to knowledge base and product fixes while maintaining customer satisfaction in high-volume call center environments.

Technical Troubleshooting Quality Assurance Customer Support Multimedia Cybersecurity Remote Support Mentoring CRM Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Transilvania University of Brașov

Bachelor of Engineering, Industrial Environmental Engineering

2017 - 2021

Bachelor of Engineering in Industrial Environmental Engineering with focus on environmental protection systems, regulatory compliance, and industrial process optimization.

Grigore T. Popa University of Medicine and Pharmacy

Pharmaceutical Sciences

2015 - 2017

Completed two years of Pharmaceutical Sciences coursework emphasizing chemistry, biology, and physics and developing analytical scientific problem-solving skills.