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Drushti chowdhary

@drushtichowdhary

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Program Advisor driving high-ticket AI certifications with consultative sales impact.

India

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What I'm looking for

I want an EdTech role where I can drive high-ticket program growth, optimize CRM-driven learner journeys, and partner cross-functionally to deliver measurable outcomes through consultative selling and retention.

I’m a results-driven Program Advisor with 4+ years in high-ticket sales and customer success, currently exceeding sales targets by 150%. I bring deep understanding of EdTech business operations, with specialized expertise in AI and certification programs.

I lead consultative selling that turns leads into long-term relationships by aligning learners with the right programs to drive measurable outcomes. I also focus on CRM-driven journey optimization and retention, building alumni pipelines that support repeat enrollments.

In my current role, I drive high-ticket sales for AI & Machine Learning certification programs and have earned the Best Salesperson Award for outstanding performance. I run a high-velocity outreach model (300+ calls daily), manage onboarding with cross-functional teams, and address objections confidently.

Previously, I managed 300–400 calls daily as a Funding Specialist, executing personalized email outreach strategies and owning end-to-end follow-up pipelines. I also strengthened upselling performance at a Sales Executive role with a 40% increase in upsell revenue, and earlier delivered customer support with a consistent 95% CSAT score through first-contact resolution and escalation handling.

Experience

Work history, roles, and key accomplishments

Current

Program Advisor

Current

Ikan Uplevel Technologies Pvt Ltd

Jun 2025 - Present (1 year 1 month)

Drive high-ticket sales for AI & Machine Learning certification programs, consistently achieving 150% of assigned targets and earning the Best Salesperson Award. Manage high-velocity outreach (300+ calls daily), match learners to programs via consultative selling, and lead alumni retention and onboarding in collaboration with operations and academic teams.

High Ticket Sales Lead Generation Consultative Selling Customer Retention Objection Handling Team Leadership Strategic Planning Client Relationship Management Onboarding Cross Functional Collaboration

Funding Specialist

Decimal Factor Pvt Ltd

Jul 2024 - Feb 2025 (7 months)

Managed a high-volume workload (300–400 calls daily) to drive lead generation, new client acquisition, and customer retention through structured communication. Built personalized email outreach and owned end-to-end follow-up pipelines to accelerate the sales cycle and improve conversion rates.

Lead Generation Customer Retention High Volume Segmentation Sales Cycle

Sales Executive

CloudTailor Pvt Ltd

Sep 2023 - Jun 2024 (9 months)

Executed targeted outbound sales to existing customers, identifying upsell and cross-sell opportunities while sustaining long-term, trust-based relationships. Analyzed retention data and feedback to refine pitches and retention strategies, improving upsell revenue by 40% through consultative needs assessments.

Outbound Sales Upselling Cross Selling Retention Strategy Retention Customer Feedback Analysis Client Relationship Management

Customer Service Executive

Sutherland Global Service

Nov 2021 - Jul 2023 (1 year 8 months)

Handled 60–70 inbound customer interactions daily, resolving inquiries, complaints, and technical support issues using an empathy-driven approach. Maintained 95% CSAT through first-contact resolution, root-cause analysis, and served as an escalation point for complex cases while managing 20–25 concurrent chat and email interactions.