Open to opportunities

Dremesha Williams

@dremeshawilliams

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I'm a dedicated customer service representative with extensive experience in various roles, including remote and in-person positions. My journey began in the retail sector, where I developed a passion for helping customers and ensuring their needs are met. I have honed my skills in communication, problem-solving, and sales, which have been crucial in my roles at companies like Amazon and DTE Energy.

Throughout my career, I have consistently demonstrated my ability to handle customer inquiries effectively, whether through inbound or outbound calls. My experience at Teleperformance and DMC Hutzel Women's Hospital has equipped me with the skills necessary to manage appointments and provide exceptional service in fast-paced environments. I take pride in my attention to detail and my commitment to quality, which I showcased during my time as a Quality Inspector at Daimay North America Automotive.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Amazon

Jan 2025 - May 2025 (4 months)

Provided work-from-home customer service, addressing inquiries and resolving issues for a diverse customer base. Maintained high standards of service delivery in a remote environment.

Customer Service Remote Work Problem Solving Communication Computer Operation Typing

Call Center Representative

Teleperformance Call Center

Feb 2023 - Mar 2024 (1 year 1 month)

Handled inbound calls as a call center representative, assisting customers with various requests and concerns. Utilized strong communication skills to provide effective support.

Call Center Inbound Customer Service Communication Skills

Remote Customer Service Representative

DTE Energy

May 2019 - Aug 2019 (3 months)

Managed inbound and outbound calls, providing comprehensive customer support for billing and payment inquiries. Assisted customers with their accounts and resolved issues efficiently.

Customer Service Inbound Outbound Calling Billing Support Payment Processing Communication

Front Desk Receptionist/Administrative Assistant

DMC Hutzel Women's Hospital

Mar 2019 - Jun 2019 (3 months)

Served as a Front Desk Receptionist and Administrative Assistant, primarily responsible for setting appointments. Managed administrative tasks to ensure smooth operations.

Administrative Assistant Appointment Setting Customer Service Communication

Quality Inspector

Daimay North America Automotive

Dec 2018 - Feb 2019 (2 months)

Performed quality inspections on sun visors, ensuring products met specified quality standards. Applied attention to detail to identify and report defects.

Quality Control Automotive Attention To Detail