Tanay Brooks
@tanaybrooks
Dedicated customer service professional with strong communication skills.
What I'm looking for
I am a dedicated and results-oriented customer service professional with a proven ability to communicate effectively and resolve issues proactively. My experience as a Remote Customer Service Representative at Foundever has honed my skills in responding to customer inquiries through various channels, ensuring high standards of service in every interaction. I thrive in fast-paced environments and am committed to maintaining high customer satisfaction standards.
In addition to my customer service experience, I have worked as a Commercial Cleaner, where I developed strong attention to detail and the ability to adhere to health standards. My diverse background includes roles in retail sales, property management, and team leadership, which have equipped me with a well-rounded skill set. I am passionate about leveraging technology to enhance customer experiences and foster team collaboration.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
Foundever
Aug 2023 - Present (2 years)
Responded to customer inquiries via phone, email, and live chat, ensuring a high standard of service in every interaction. Troubleshot technical issues, provided clear solutions, and resolved customer problems effectively and efficiently.
Commercial Cleaner
Homeaglow-Dmv
Mar 2020 - Present (5 years 5 months)
Cleaned various areas including rooms, hallways, and restrooms to adhere to health standards. Mixed cleaning solutions and disinfected equipment and supplies according to specifications.
Education
Degrees, certifications, and relevant coursework
Some High School
High school diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities essential for professional environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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