Open to opportunities

Dorothy Ann Ramas

@dorothyannramas

Message

Experienced customer service professional with a passion for photography.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my diverse skills in a dynamic environment, focusing on customer engagement and creative solutions.

With over 10 years of global experience in customer service, photography, sales, and claims management, I have consistently delivered exceptional client experiences, particularly in the luxury cruise industry. My role as a Master Photographer at Holland America Line allowed me to lead high-end portrait sessions while exceeding sales targets, showcasing my ability to blend creativity with business acumen.

In addition to my photography expertise, I have a strong background in healthcare claims management, having worked as a Subrogation Analyst at Optum/UnitedHealth Group. Here, I honed my analytical skills by researching health insurance claims and negotiating settlements to optimize cost savings. My commitment to excellence is reflected in my recognition with the Cherry on Top Award for quality in my work.

I am passionate about continuous learning and have pursued various online courses to enhance my skills in photography and digital marketing. I thrive in dynamic environments where I can leverage my diverse skill set to contribute to team success and deliver outstanding results.

Experience

Work history, roles, and key accomplishments

Current

Master Photographer/Studio Artist

Current

Holland America Line

May 2022 - Present (3 years 2 months)

Managed the Signature Studio operations, ensuring high customer satisfaction and smooth workflow. Exceeded cruise sales targets, achieving top-tier revenue performance. Led high-end portrait sessions for guests, specializing in elegant and timeless photography.

Studio Management Customer Satisfaction Sales Sales Performance Portrait Photography Elegant Photography Timeless Photography Workflow Management Customer Service Photography

Cruise Ship Photographer/Photo Gallery Leader

Carnival Cruise Line

Feb 2019 - Mar 2022 (3 years 1 month)

Managed dining room shoots, capturing formal portraits and candid guest interactions. Assisted in the photo gallery, guiding guests in selecting and purchasing their best photos. Utilized upselling techniques to maximize sales and promote premium photo packages.

Dining Room Photography Formal Portraits Candid Photography Upselling Sales Maximization Premium Photo Packages Customer Service Photography Sales

Subrogation Analyst

Optum/UnitedHealth Group

Nov 2020 - Oct 2021 (11 months)

Researched and analyzed health insurance claims to identify subrogation opportunities. Negotiated settlements and recovered funds from responsible parties to optimize cost savings. Identified claim trends and recovery opportunities, improving efficiency.

Fund Recovery Claims Trends Efficiency Improvement

Recovery Analyst

Optum/UnitedHealth Group

Apr 2016 - Dec 2018 (2 years 8 months)

Investigated overpaid and incorrectly processed claims, identifying opportunities for recovery. Handled complex claims cases, ensuring timely and accurate resolutions. Maintained compliance with insurance policies, state regulations, and company guidelines.

Incorrectly Processed Claims Recovery Opportunities Complex Claims Compliance Insurance Company Guidelines Healthcare Claims

Revenue Cycle Executive

Access Healthcare Services

Nov 2014 - Apr 2016 (1 year 5 months)

Managed insurance claims processing, billing, and collections to optimize cash flow. Handled denied claims and appeals, negotiating resolutions with insurance payers. Reviewed medical claims for accuracy, identifying discrepancies and initiating corrections.

Insurance Claims Processing Billing Collections Appeals Negotiation

Social Media Manager

Pilipinas Teleserv, Inc.

Feb 2014 - Oct 2014 (8 months)

Responded promptly to queries and fostered a positive community experience. Created, curated, and managed engaging content across various platforms. Analyzed social media metrics to gauge the success of campaigns.

Social Media Management Content Creation Community Engagement Social Media Metrics Campaign Analysis Platform Management Digital Marketing Communication

Customer Support Specialist

ePerformax Contact Centers

Jan 2013 - Jan 2014 (1 year)

Provided customer support, demonstrating exemplary interpersonal skills. Contributed significantly to the Net Promoter Score (NPS) and received the 'Greatest Success' award. Promoted from SSP1 to SSP2 within a month, showcasing rapid advancement.

Customer Support Interpersonal Skills Net Promoter Score (NPS)Problem Solving Communication Conflict Resolution Technical Support Customer Satisfaction Team Collaboration

English as Second Language Teacher

The First Uniting Christian School, Inc.

Apr 2011 - May 2012 (1 year 1 month)

Taught English grammar and vocabulary to Korean students. Planned and delivered lessons tailored to Korean students' needs. Developed engaging educational materials to facilitate language acquisition.

Vocabulary Instruction Lesson planning Curriculum Development Cross Cultural Communication Classroom Management

Education

Degrees, certifications, and relevant coursework

De La Salle Health Sciences Institute

Doctor of Medicine, Medicine

Activities and societies: Lasallian Scholars Assembly, Member; Medical Missions Society, Member; Saring Himig University Choir, Member

Undertook a semester of Doctor of Medicine studies at De La Salle Health Sciences Institute. Was a member of the Lasallian Scholars Assembly, Medical Missions Society, and Saring Himig University Choir.

De La Salle University – Dasmariñas

Bachelor of Science, Human Biology

Activities and societies: Pre-Medical Society, 4 Year Representative; Encore Strings Ensemble, Member; Thesis/Research: Investigated the diversity of seaweed species in Batangas, finding a substantial relationship between seaweed frequency and salinity, TDS, DO, and nitrite.

Graduated with a Bachelor of Science in Biology, majoring in Human Biology. Verified by World Education Services. Served as a 4-Year Representative for the Pre-Medical Society and was a member of the Encore Strings Ensemble.