Donna King

As a dedicated professional with a strong background in customer service, I have honed my skills in problem-solving and interpersonal communication across various industries. My journey began at the Art Institute of Houston, where I studied Graphic Design, which has equipped me with a creative approach to addressing client needs.

In my recent role as a Licensed Benefit Advisor at Willis Towers Watson, I successfully transitioned from a Pre-Enrollment Specialist to a Benefit Advisor after obtaining my Life and Health Insurance License. My responsibilities included educating Medicare participants on their coverage options and assisting them with enrollment processes. I take pride in my ability to create personalized experiences for clients, ensuring they feel informed and supported throughout their decision-making journey.

Previously, I worked as a Verizon Frontline Claims Agent at IQOR, where I processed insurance claims and educated customers on the claims process. My commitment to excellence in customer service has consistently driven me to meet and exceed sales goals while maintaining a high level of client satisfaction.