Dorcas Laide

DL

Open to opportunities

Dorcas Laide

@dorcaslaide

I resolve high-volume customer inquiries and deliver excellent support across phone, email, chat, and CRM systems.

What I'm looking for

I'm looking for a customer service or customer support role where I can resolve customer concerns, maintain accurate CRM records, and deliver excellent service across phone, email, and chat.

I've supported customers at Affordable Rent to Own, handling 180–250 interactions daily while providing housing information, resolving concerns, and maintaining accurate HubSpot and Zendesk records.

Across Premier Source and Insurance Supermarket Inc., I've scheduled appointments, managed CRM records, conducted follow-up calls, explained products clearly, and resolved inbound and outbound customer issues. I was recognized as a Top Performer for consistently exceeding quality and productivity targets.

I've also built customer service experience at Folixx Lounge, resolving complaints and assisting with orders and inquiries. I bring a customer-focused approach grounded in active listening, communication, problem solving, and reliable remote collaboration.

Experience

Work history, roles, and key accomplishments

AO

Customer Service Representative

Affordable Rent to Own

Feb 2024 - Apr 2026 (2 years 2 months)

Handled 180-250 customer interactions daily, assisted with inquiries and housing information, resolved concerns, and maintained CRM records. Recognized as a Top Performer for exceeding quality and productivity targets.

Customer Service Customer Support CRM Phone Support Email Support Customer Satisfaction Complaint Resolution Problem Solving Active Listening Conflict Resolution HubSpot Zendesk ReadyMode Google Workspace Microsoft Office Data Entry Time Management Remote Collaboration

PS

Customer Support Specialist

Premier Source

Feb 2023 - Jan 2024 (11 months)

Assisted customers, scheduled appointments, managed CRM records, and conducted follow-up calls to maintain excellent service quality.

Customer Service Customer Support CRM Phone Support Email Support Customer Satisfaction Complaint Resolution Problem Solving Active Listening Conflict Resolution HubSpot Zendesk ReadyMode Google Workspace Microsoft Office Data Entry Time Management Remote Collaboration

II

Customer Service Representative

Insurance Supermarket Inc.

May 2021 - Jun 2023 (2 years 1 month)

Managed inbound and outbound customer calls, explained products clearly, updated customer records, and resolved issues collaboratively.

Customer Service Customer Support CRM Phone Support Email Support Customer Satisfaction Complaint Resolution Problem Solving Active Listening Conflict Resolution HubSpot Zendesk ReadyMode Google Workspace Microsoft Office Data Entry Time Management Remote Collaboration

FL

Customer Service Representative

Folixx Lounge

Jan 2016 - Jan 2020 (4 years)

Resolved customer complaints, assisted with orders and inquiries, and delivered excellent customer experiences.

Customer Service Customer Support CRM Phone Support Email Support Customer Satisfaction Complaint Resolution Problem Solving Active Listening Conflict Resolution HubSpot Zendesk ReadyMode Google Workspace Microsoft Office Data Entry Time Management Remote Collaboration

Education

Degrees, certifications, and relevant coursework

UI

University of Ibadan

Bachelor of Science, Health Education

Pursued a Bachelor of Science in Health Education, completing the degree in July 2023.

AS

Adesina College Secondary School

Secondary School Certificate, General Studies

Completed secondary education and obtained the West African Senior School Certificate (WAEC) in 2016.

Tech stack

Software and tools used professionally

Zendesk

HubSpot

Google Workspace

Interested in hiring Dorcas?

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