Open to opportunities

Gloria Barnabas

@gloriabarnabas

Message

I resolve insurance and resident support inquiries across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm seeking a customer service role where I can resolve inquiries across phone, email, and chat, use CRM tools to maintain accurate records, collaborate with teams, and provide high-quality support across time zones.

I've supported customers at Liberty Mutual, resolving insurance policy, coverage, claims, and billing inquiries through phone, email, and chat. I manage account updates and renewals, maintain CRM records, and guide policyholders through claims with clear, timely communication.

Previously at Sigma Apartments, I handled resident and prospective tenant inquiries, lease questions, rental applications, move-ins, move-outs, and maintenance requests. I coordinated with property management and maintenance teams to resolve concerns and follow up on service requests.

Across eight years in customer service, I bring active listening, empathy, complaint escalation, documentation, and remote-ready support across time zones.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Liberty Mutual

Dec 2023 - Dec 2025 (2 years)

Delivered exceptional customer support via phone, email, and chat, resolving inquiries related to insurance policies, coverage, claims, and billing. Managed customer accounts, processed policy updates and renewals, and maintained accurate records in CRM systems.