Open to opportunities

Donisha Wright

@donishawright

Message

I generate leads, resolve customer issues, and exceed sales targets.

Jamaica

Message

What I'm looking for

I'm looking for a customer-focused role where I can use sales, lead generation, customer support, technical support, and CRM experience to build relationships, resolve issues, and meet performance goals in a team-oriented environment.

I've supported customers and driven sales across Phoenix Lead Co, Sutherland Global Services, Advantage Communications, and Humana Global Solutions. At Phoenix Lead Co, I conducted outbound cold calls, generated qualified business leads, promoted client services, and maintained accurate CRM follow-ups in a remote environment.

I've handled collections, vehicle loan inquiries, technical support, medical billing questions, application processing, and employee relations for clients including Toyota, Amazon, Exeter Finance, SeaWorld, and Step Up For Students.

I build customer relationships, handle objections, resolve complex issues, and work toward performance goals through clear communication, careful documentation, and customer-focused problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Representative

Phoenix Lead Co

Feb 2025 - Jun 2025 (4 months)

Conducted outbound cold calls to generate qualified business leads and performed telemarketing activities to promote client products. Built customer relationships, maintained CRM records, and consistently met sales targets in a remote environment.

Cold Calling Telemarketing Lead Generation CRM Systems Customer Service Sales Remote Work