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Open to opportunities

DANIQUE FAIRMAN

@daniquefairman

Enthusiastic customer service professional with 4+ years of experience.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an enthusiastic customer service professional with over four years of experience in appointment setting, lead generation, and providing exceptional support across multiple platforms. My journey in customer service has equipped me with exceptional communication skills and a customer-first mindset, which has consistently resulted in high satisfaction rates. I pride myself on my problem-solving abilities and my dedication to resolving customer inquiries efficiently.

Throughout my career, I have demonstrated a proven track record of improving operational efficiency and driving data-informed decision-making. My experience includes managing a high volume of inbound and outbound calls in fast-paced environments, where I have developed positive relationships with customers and ensured their loyalty. I am skilled in using tools like Excel, SQL, and data visualization software such as Tableau, which allows me to analyze data effectively and enhance service quality.

I am passionate about delivering exceptional customer service and continuously seek opportunities to grow and improve. I believe that my skills and experiences make me a valuable asset to any team, and I am excited about the possibility of contributing to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

KC

Knox Community College

Bachelor's Degree, Hospitality

2015 - 2019

Completed a Bachelor's Degree in Hospitality, gaining knowledge and skills essential for providing excellent customer service and managing hospitality operations.

Tech stack

Software and tools used professionally

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DANIQUE FAIRMAN - Customer Service Operator - Sutherland Global Services | Himalayas