DANIQUE FAIRMAN
@daniquefairman
Enthusiastic customer service professional with 4+ years of experience.
What I'm looking for
I am an enthusiastic customer service professional with over four years of experience in appointment setting, lead generation, and providing exceptional support across multiple platforms. My journey in customer service has equipped me with exceptional communication skills and a customer-first mindset, which has consistently resulted in high satisfaction rates. I pride myself on my problem-solving abilities and my dedication to resolving customer inquiries efficiently.
Throughout my career, I have demonstrated a proven track record of improving operational efficiency and driving data-informed decision-making. My experience includes managing a high volume of inbound and outbound calls in fast-paced environments, where I have developed positive relationships with customers and ensured their loyalty. I am skilled in using tools like Excel, SQL, and data visualization software such as Tableau, which allows me to analyze data effectively and enhance service quality.
I am passionate about delivering exceptional customer service and continuously seek opportunities to grow and improve. I believe that my skills and experiences make me a valuable asset to any team, and I am excited about the possibility of contributing to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Customer Service Operator
Sutherland Global Services
Jan 2023 - Present (2 years 4 months)
Demonstrated excellent customer service skills while managing a large volume of inbound and outbound calls in a fast-paced call center environment. Resolved customer complaints professionally and provided technical support to clients across the U.S. and internationally.
Customer Service Operator
IBEX Global
Feb 2021 - Feb 2022 (1 year)
Developed positive relationships with customers to ensure satisfaction. Utilized strong communication skills to explain products and services clearly, while accurately entering customer information into the company's database.
Appointment Setter
Talent Aquation
Jan 2020 - Feb 2021 (1 year 1 month)
Generated over 500 leads per day and utilized Excel to maintain accuracy in data management. Contacted prospects via phone or email and scheduled meetings or appointments while maintaining detailed records of customer interactions.
Education
Degrees, certifications, and relevant coursework
Knox Community College
Bachelor's Degree, Hospitality
2015 - 2019
Completed a Bachelor's Degree in Hospitality, gaining knowledge and skills essential for providing excellent customer service and managing hospitality operations.
Availability
Location
Authorized to work in
Job categories
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