Open to opportunities

Dominique Thomas

@dominiquethomas

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Licensed Claims Adjuster with expertise in customer service and logistics.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in claims adjusting.

I am a licensed and detail-oriented Claims Adjuster with hands-on experience in customer service, claims processing, and logistics. My Texas All Lines Adjuster License, combined with recent industry training, equips me to resolve issues efficiently while maintaining accuracy in documentation. I thrive in high-volume, fast-paced environments and am dedicated to enhancing customer satisfaction.

Throughout my career, I have developed core competencies in claims investigation, insurance policy interpretation, and conflict resolution. My experience as a Mobile Phlebotomist and Customer Service Delivery Driver has honed my ability to communicate professionally and educate clients effectively. I am seeking opportunities to contribute to a dynamic team as an Independent or On-Site Claims Adjuster, where I can leverage my skills to make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Service Delivery Driver

Kroger Fulfillment

Apr 2024 - Present (1 year 2 months)

Delivered high-volume orders, ensuring timeliness and service excellence. Represented the brand while maintaining compliance with safety standards and delivery procedures.

Customer Service Brand Representation Logistics

Response Associate / Roadside Assistance Representative

Arise Platform – Agero

Aug 2021 - Present (3 years 10 months)

Managed emergency service requests, dispatching roadside assistance for policyholders. Delivered empathetic customer support under pressure, accurately documenting service calls.

Service Dispatching Roadside Assistance Customer Support Conflict Resolution Pressure Handling

Mobile Phlebotomist / Paramedical Examiner

ExamOne / Quest Diagnostics

Jul 2019 - Present (5 years 11 months)

Conducted comprehensive medical screenings and biometric testing for insurance applicants. Ensured accurate, confidential data collection and adherence to HIPAA compliance, enhancing customer satisfaction through professional communication and client education.

HIPAA Data Collection Customer Satisfaction Customer Education

Owner Operator / Logistics Coordinator

2D’s Thomas Transportation LLC

Mar 2015 - Present (10 years 3 months)

Oversaw end-to-end logistics and compliance for company operations, building lasting client relationships and negotiating contracts. Handled administrative tasks including scheduling, invoicing, and DOT compliance.

Logistics Coordination Compliance Management Client Relationship Management Contract Negotiation Administrative Support Scheduling Invoicing

Education

Degrees, certifications, and relevant coursework

Crawford & Company

Certification, Claims Adjusting

Acquired the Allstate Adjuster Training Certification from Crawford & Company. This specialized training enhanced my capabilities in handling various aspects of claims adjusting.

Texas All Lines Adjuster License

License, Claims Adjusting

Completed a 30-hour class training and 10-hour self-study program to obtain the Texas All Lines Adjuster License. This training equipped me with the necessary knowledge and skills for claims adjusting.

High Tech Institute

Diploma, Medical Assisting

Completed a diploma program in Medical Assisting at High Tech Institute. This program provided foundational knowledge and practical skills in medical office procedures and patient care.