Open to opportunities

Patricia Castro

@patriciacastro

Message

Bilingual licensed adjuster delivering accurate, timely, policy-compliant claim resolutions.

United States

Message

What I'm looking for

I seek a role leveraging my licensed adjuster expertise, investigative skills, and bilingual communication to deliver accurate, timely, and policy-compliant claim resolutions within a collaborative, process-driven team.

I am a bilingual (English/Spanish) Licensed Texas Property & Casualty All-Lines Adjuster with over 10 years of experience in high-volume customer support, procurement, and technical troubleshooting. I specialize in claims management, investigative research, policy interpretation, and conflict resolution, and I have a proven track record of maintaining 100% documentation accuracy while using sophisticated software systems.

I consistently meet strict KPIs and deadlines by combining advanced technical proficiency (including Microsoft Excel and help desk/CRM systems) with strong communication and de-escalation skills. I am committed to delivering fair, timely, and policy-compliant claim resolutions and improving processes to protect both clients and organizations.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Motus

Sep 2015 - Jan 2026 (10 years 4 months)

Provided high-volume procurement support and troubleshooting, maintaining 100% documentation accuracy while resolving hardware/software issues and processing service orders under tight KPIs.

Claims Management CRM Microsoft Excel Data Entry Technical Troubleshooting Account Management Documentation