Patricia Castro
@patriciacastro
Bilingual licensed adjuster delivering accurate, timely, policy-compliant claim resolutions.
United StatesWhat I'm looking for
I am a bilingual (English/Spanish) Licensed Texas Property & Casualty All-Lines Adjuster with over 10 years of experience in high-volume customer support, procurement, and technical troubleshooting. I specialize in claims management, investigative research, policy interpretation, and conflict resolution, and I have a proven track record of maintaining 100% documentation accuracy while using sophisticated software systems.
I consistently meet strict KPIs and deadlines by combining advanced technical proficiency (including Microsoft Excel and help desk/CRM systems) with strong communication and de-escalation skills. I am committed to delivering fair, timely, and policy-compliant claim resolutions and improving processes to protect both clients and organizations.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Motus
Sep 2015 - Jan 2026 (10 years 4 months)
Provided high-volume procurement support and troubleshooting, maintaining 100% documentation accuracy while resolving hardware/software issues and processing service orders under tight KPIs.
Education
Degrees, certifications, and relevant coursework
Patricia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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