Angel Juarez
@angeljuarez
Experienced claims adjuster skilled in negotiation, investigation, and customer-focused resolution.
What I'm looking for
I am a seasoned claims adjuster with decades of experience at a major insurance company, focusing on fair settlements and thorough claims investigation.
I consistently exceeded performance metrics by applying critical thinking, superior communication, and strong decision-making to complex claims, including auto and property cases.
My approach centers on empathetic customer service, resolving complaints to increase loyalty while managing high-volume workflows and regulatory compliance.
I collaborate effectively with teams, handle title and salvage issues, and maintain quality control through meticulous documentation and advanced computer skills.
Experience
Work history, roles, and key accomplishments
Claims Adjuster
USAA Insurance
Jun 1998 - May 2024 (25 years 11 months)
Negotiated favorable settlements and investigated auto and property claims, resolving customer complaints with empathy and exceeding performance metrics while maintaining regulatory compliance and accurate documentation.
Education
Degrees, certifications, and relevant coursework
Angel hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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