Charity Mosby

Handled high-risk regulatory accounts via inbound/outbound collections, negotiated payment arrangements, resolved misapplied payments, and trained new team members to improve accuracy and compliance.

Managed litigation property claims involving public adjusters and attorneys, approved or denied estimates per policy terms, and completed third-party estimates with Xactimate sketching proficiency.

Determined claim validity and payouts ensuring regulatory and policy compliance, coordinated with underwriting and legal teams, and completed full estimates and supplements using Guidewire and Xactimate.

Investigated homeowner property damage on-site, scoped damages, met with customers and contractors, and prepared repair estimates using Xactimate and Symbility to ensure timely claim resolution.

Investigated personal property catastrophe claims, processed 30+ claims weekly, negotiated settlements, maintained a 95% satisfaction rating, and trained colleagues on claims software and subrogation.

Prepared prescriptions accurately, verified dosages, entered data into pharmacy systems, and delivered customer service to patients and healthcare providers to maintain safe dispensing practices.

Managed store operations including staff scheduling, sales targets, vendor relationships, inventory ordering, and financial documentation, consistently exceeding sales goals.

Managed inventory, food costs, payroll, and staff performance while resolving customer complaints and maintaining quality and service standards during shifts.

Earned a high school diploma at Cedar Hill High School, completing secondary education in May 2001.

Completed a licensed massage therapy training program and obtained licensure from the Texas State Board of Health.