Dominic Eleghasi

I’m a customer support professional experienced in delivering exceptional service across phone, email, and in-person interactions. I serve as a reliable first point of contact, resolving inquiries and maintaining accurate records while ensuring every interaction feels handled with care.

In my customer-facing role as a Customer Support Representative / Desk Officer at St. John Bosco Computer School, I supported students, parents, and prospective clients. I resolved questions, assisted with onboarding, and escalated issues appropriately, working closely with staff to support consistent service delivery.

Alongside customer support, I bring strong administrative and HR exposure from my Human Resources & Administrative Intern position at Kloverharris Consulting. I helped with end-to-end recruitment by screening CVs, shortlisting candidates, coordinating interviews, responding to candidate inquiries via email and phone, and drafting HR documents and employment correspondence, while maintaining confidential employee records. I also supported onboarding activities and coordinated training sessions to help keep HR operations running smoothly.

I’ve also strengthened my operational mindset through my Logistics & Administrative Assistant Intern role at Trackmass Logistics International. I handled shipment tracking inquiries, maintained logistics documentation, coordinated payments, and collaborated with internal teams to resolve customer issues and improve processes—bringing problem solving, documentation discipline, and active listening to every case.