@happinesshappiness
Customer Service Representative at Healthshare Nigeria who handled customer inquiries with a 95% satisfaction rate.
NigeriaAt Healthshare Nigeria, I handled high-volume customer inquiries by email and chat, maintaining a 95% satisfaction rate through prompt, empathetic support. I also resolved scheduling and account issues and maintained customer records using CRM tools.
In earlier roles at Healthshare Nigeria, I supported HR administration by updating employee records and preparing documents, and handled front-desk and administrative work, including correspondence, files, and travel logistics.
Work history, roles, and key accomplishments
Healthshare Nigeria
Jan 2025 - Present (1 year 9 months)
Handled high-volume customer inquiries via email and chat, maintaining a 95% satisfaction rate. Resolved scheduling and account issues, reducing escalation rates by 20%.
Healthshare Nigeria
Nov 2024 - Present (1 year 11 months)
Maintained employee records and databases, ensuring compliance with company policies. Assisted in preparing HR documents and screening resumes.
Healthshare Nigeria
Jul 2023 - Present (3 years 3 months)
Managed correspondence, organized office files and records, and scheduled meetings and travel logistics for executives and clients.
Degrees, certifications, and relevant coursework
Bachelor of Science, Physical and Health Education
2017 - 2023
Bachelor of Science in Physical and Health Education from the University of Maiduguri, completed in September 2023.
Software and tools used professionally
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