Open to opportunities

Adefala Esther

@adefalaesther

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Customer Support Officer focused on fast resolutions and clear client updates.

Nigeria

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What I'm looking for

I’m looking for a role where I can handle customer needs with speed and empathy, manage records accurately, and take ownership of solutions. I want a professional team that values clear communication, growth, and measurable performance.

I’m a detail-oriented customer support professional who works confidently both independently and with teams. I welcome new challenges and aim to deliver professional, reliable service in every interaction.

As a Customer Support Officer at Hubgrid Logistics, I handled customer inquiries through phone, email, and live chat, tracking orders to provide real-time delivery updates. I resolved issues like delivery delays and damaged goods promptly, while keeping communication clear and empathetic.

I’ve also built strong administrative and HR fundamentals from roles such as Administrative Assistant at Digital Nexus Interactive. I managed employee records, supported recruitment coordination, maintained HR databases, and assisted with payroll through attendance and leave record verification.

Before that, I worked as a Class Teacher, planning engaging lessons and maintaining accurate academic records while communicating with parents and guardians. With training in Virtual Assistant work and Data Analysis, I’m ready to bring structured support and analytical thinking to a new role.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Hubgrid Logistics

Jan 2023 - Jul 2025 (2 years 6 months)

Managed reception and handled customer inquiries via phone, email, and live chat, providing real-time delivery updates. Resolved delivery delays and damaged-goods issues, processed delivery documentation, and maintained accurate customer records in the company database/CRM.

Customer Support Live Chat Client Communication

Administrative Assistant

Digital Nexus Interactive

Feb 2021 - Dec 2023 (2 years 10 months)

Supported recruitment by scheduling interviews, coordinating assessments, and maintaining candidate records. Managed employee documentation and HR databases, and assisted payroll processing by verifying attendance and maintaining leave records.

Records Management Payroll Support Inventory Management Policy Compliance

Class Teacher

Krispat International School

Jan 2017 - Oct 2020 (3 years 9 months)

Planned and delivered engaging lessons, supporting students with interactive learning and clear academic records. Communicated with parents/guardians and organized extracurricular activities to promote student progress and engagement.

Lesson planning Classroom Instruction Progress Monitoring

Administrative Assistant (NYSC)

Directorate Of Culture And Tourism

Oct 2015 - Oct 2016 (1 year)

Maintained electronic and hard-copy office files, handled reception and telephone inquiries, and routed correspondence to the correct departments or staff members. Tracked local events, updated the online events calendar, and sent tourism council meeting notices.

Customer Service Office Administration