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Djordje Ikonic

@djordjeikonic

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Customer Retention Specialist at Lansky d.o.o., focused on retaining at-risk customers and reducing churn.

Serbia

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At NetPULSE, I helped customers considering cancellation by identifying their concerns and using objection handling and negotiation to retain at-risk accounts. I achieved 110%+ of monthly retention targets and maintained a 95%+ customer satisfaction score.

As a Customer Conversion Specialist at NetPULSE, I increased the conversion rate by 20% through personalized communication and targeted follow-ups. At Lansky d.o.o., I continue working as a Customer Retention Specialist.

Experience

Work history, roles, and key accomplishments

Current

Customer Retention Specialist

Current

Lansky d.o.o.

Aug 2026 - Present (2 months)

Currently serving as Customer Retention Specialist, focusing on retaining customers and driving revenue through upselling and cross-selling. Recognized as a top-performing retention specialist with 95%+ customer satisfaction.

Customer Retention Upselling Cross Selling Customer Satisfaction Churn Reduction CRM Sales Analytics

Customer Retention Specialist

NetPULSE

Apr 2023 - Jul 2026 (3 years 3 months)

Managed customer interactions daily focusing on retention, renewals, and satisfaction. Consistently achieved 110%+ of monthly retention targets and maintained 95%+ customer satisfaction score.

Customer Retention Churn Management Objection Handling Negotiation Upselling Cross Selling CRM Account Management Customer Feedback Analysis Sales Analytics Microsoft Office Google Workspace

Customer Conversion Specialist

NetPULSE

Apr 2022 - Apr 2023 (1 year)

Managed high volume of inbound and outbound customer interactions with focus on lead conversion and revenue generation. Increased conversion rate by 20% through personalized communication and targeted follow-ups.