Open to opportunities

Grigorije Zivanovic

@grigorijezivanovic

Message

Sales and client retention leader driving revenue and loyalty.

Serbia

Message

What I'm looking for

I seek a customer-focused role where I can lead retention and sales efforts, coach teams, use data to reduce churn, protect margins, and drive growth in a collaborative, performance-driven company. As well interested in Entry-Level dispatching roles. Any recommendation is appreciated.

I am a sales and client retention professional with 10+ years of experience across B2C and B2B environments, specializing in consultative selling, negotiation, pricing strategy and long-term account management.

I have a proven track record converting leads, retaining high-value clients, protecting margins and recovering dissatisfied customers in fast-paced industries including relocation and financial services; most recently I managed full sales cycles and led operations for 450+ completed moves with zero damage claims.

I lead and coach teams, use data-driven decision making and tools like Zoho, HubSpot and Power BI to improve performance, reduce churn and increase lifetime value while maintaining clear communication and high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales & Client Retention Manager

Current

Otter Moving & Storage

Apr 2024 - Present (1 year 10 months)

Manage full sales cycle and retention for residential and commercial relocation clients, leading dispatch operations for 20–25 crews weekly and maintaining zero damage claims across 450+ moves while training new coordinators.

Consultative Sales Negotiation Pricing Strategy Team Leadership Sales Forecasting Training

Retention Manager

LimitPrime

Jan 2021 - Mar 2023 (2 years 2 months)

Led a team of 18 retention agents to reduce churn and increase customer lifetime value by implementing data-driven retention strategies and coaching agents on negotiation and objection handling.

Team Management Retention Strategy Coaching Data Analysis Quality Assurance CRM

Conversion & Retention Agent

Fortrade

Jan 2018 - Jan 2021 (3 years)

Converted demo users into active clients and re-engaged inactive accounts in a regulated financial environment, consistently exceeding individual and team performance benchmarks.

Conversion Client Onboarding Account Management Objection Handling Relationship Building Sales Targets CRM

Production Manager

Skippy Company

Jan 2016 - Jan 2017 (1 year)

Managed daily operations of a 45-person team across three shifts, developing leadership, planning, and performance management skills applicable to sales leadership.