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Ivana Vasiljevic

@ivanavasiljevic

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Dedicated Customer Happiness Engineer with years of experience.

Serbia

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a dedicated Customer Happiness Engineer with years of experience helping top vertical accounts become more productive, efficient, and safe. My work with renowned clients such as BMW, DHL, and Rewe has honed my ability to address complex IT issues while enhancing performance and driving revenue. I am passionate about creating solutions that not only meet but exceed customer expectations.

Currently, I serve as a Content Marketing and Communications Specialist at Holycode, where I develop engaging content and execute communication strategies that enhance brand awareness. My previous roles have equipped me with a strong foundation in customer success and operations, allowing me to analyze customer data and improve overall experiences. I thrive in collaborative environments and enjoy working closely with cross-functional teams to ensure smooth product releases and updates.

Experience

Work history, roles, and key accomplishments

Current

Customer Success and Operations Manager/Aftersales

Current

ProGlove

Nov 2022 - Present (2 years 7 months)

Focused on sustaining business growth by maximizing customer value, analyzing customer data, managing the sales cycle, and collaborating closely with sales and procurement teams.

Customer Experience Sales Cycle Management Data Analysis Opportunity Generation Customer Retention Team Collaboration Business Growth

Current

Content Marketing and Communications Specialist

Current

Holycode

Jan 2025 - Present (5 months)

Responsible for developing engaging content for various marketing materials, establishing a brand book, and executing communication strategies to enhance brand awareness and stakeholder engagement.

Content Creation Project Management Brand Strategy Internal Communications Stakeholder Engagement Social Media Management Marketing Strategy

Team Lead Accounts and Payments

PentabyQonto

Apr 2019 - Nov 2022 (3 years 7 months)

Managed a team of 10, implemented onboarding plans, conducted performance monitoring, and collaborated with various departments to ensure smooth product releases and improvements.

Team Management CRM Onboarding Performance Monitoring Product Development