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Mihajlo Mirosavljevic

@mihajlomirosavljevic

Customer Success Manager at DataEngineerAcademy, managing 300+ clients and achieving over 85% engagement through personalized plans and check-ins.

Serbia

Message

At DataEngineerAcademy, I track client progress with personalized plans and manage over 300 clients through bi-weekly check-ins, achieving over 85% engagement. I also collected 30+ referral leads and support students with interview preparation and feedback.

At NCRVoyix, I managed B2B customer requests and escalations, logging cases in SalesForce and coordinating with internal teams. Proactive follow-ups and retention efforts reduced customer churn by 50%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Data Engineer Academy

Jan 2025 - Present (1 year 9 months)

Tracked client progress and engagement with personalized plans, identifying gaps and opportunities for support. Managed over 300 clients and achieved over 85% engagement rate through bi-weekly check-ins.

Customer Success Management Customer Retention Engagement Coaching Mentorship Upselling Cross Selling Objection Handling Customer Onboarding

Customer Success Manager

NCR Voyix

Jan 2021 - Dec 2024 (3 years 11 months)

Managed customer requests, issues and escalations while logging them in Salesforce. Reduced customer churn by 50% through proactive follow-ups and retention efforts.

Customer Success Management Customer Retention Salesforce Escalation Management B2B Communications Follow up Prioritization