Jelena Radojčin

As an accomplished Customer Success and Relationship Manager, I have a proven track record in onboarding clients, resolving complex issues, and enhancing infrastructure performance. My expertise in AWS services has allowed me to successfully onboard over 350 clients at Cloudvisor, ensuring high satisfaction rates and smooth transitions. I thrive in collaborative environments, working closely with cross-functional teams to deliver tailored solutions that drive growth opportunities and foster long-term client partnerships.

Throughout my career, I have demonstrated strong problem-solving skills and a customer-centric approach, achieving a 95% customer satisfaction rate through effective consulting on AWS services and cost optimization. My ability to analyze client relationships and identify pain points has led to significant improvements in customer satisfaction and retention rates. I am passionate about continuous process improvement and have successfully executed initiatives that enhance compliance and service delivery.