Jelena Radojčin
@jelenaradojin
Accomplished Customer Success Manager with expertise in AWS services.
What I'm looking for
As an accomplished Customer Success and Relationship Manager, I have a proven track record in onboarding clients, resolving complex issues, and enhancing infrastructure performance. My expertise in AWS services has allowed me to successfully onboard over 350 clients at Cloudvisor, ensuring high satisfaction rates and smooth transitions. I thrive in collaborative environments, working closely with cross-functional teams to deliver tailored solutions that drive growth opportunities and foster long-term client partnerships.
Throughout my career, I have demonstrated strong problem-solving skills and a customer-centric approach, achieving a 95% customer satisfaction rate through effective consulting on AWS services and cost optimization. My ability to analyze client relationships and identify pain points has led to significant improvements in customer satisfaction and retention rates. I am passionate about continuous process improvement and have successfully executed initiatives that enhance compliance and service delivery.
Experience
Work history, roles, and key accomplishments
Customer Success Analyst
NCR Corporation
Dec 2020 - Mar 2024 (3 years 3 months)
Analyzed client relationships and enhanced customer satisfaction by 20%. Maintained data integrity for service delivery and provided insights that contributed to a 15% revenue growth. Executed continuous improvement initiatives achieving a 10% increase in compliance adherence.
Customer Success Manager
Cloudvisor UAB
Oct 2022 - Jan 2024 (1 year 3 months)
Onboarded over 350 AWS clients, resolved complex infrastructure issues, and collaborated with DevOps to enhance service delivery. Contributed to a 20% increase in client retention and achieved a 95% customer satisfaction rate through effective consulting and relationship management.
Project and Relationship Manager
Interactio UAB
Mar 2022 - Sep 2022 (6 months)
Managed high-touch client portfolios and ensured a 95% client satisfaction rate. Planned and executed online and hybrid events, collaborating with technical teams to achieve project outcomes and enhance service delivery.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Philology
Completed studies at the Faculty of Philology, focusing on language and communication skills essential for business and customer relations.
AWS Certified Cloud Practitioner
Certification, Cloud Computing
Achieved certification demonstrating foundational knowledge of AWS Cloud concepts, services, and best practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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