AAAnastasia Askarova
@anastasiaaskarova
Customer Success Manager with expertise in enterprise account management.
SerbiaWhat I'm looking for
As a Customer Success Manager with six years of experience in enterprise technology, I have a proven track record of managing high-value accounts such as AstraZeneca and Bayer. My journey began as a Technical Account Manager, and I have since progressed to lead a Customer Success team, where I developed expertise in both relationship management and technical project delivery.
My experience is characterized by consistent client retention and successful implementation of complex solutions. I focus on strategic account management combined with deep technical engagement, particularly effective in enterprise environments. By concentrating on project milestones and continuously identifying growth opportunities, I have transformed technical challenges into measurable business outcomes and revenue growth for my clients.
Experience
Work history, roles, and key accomplishments
Customer Success Team Lead
Genestack
Feb 2023 - Mar 2024 (1 year 1 month)
Led the Customer Success team managing enterprise accounts like AstraZeneca and Bayer. Developed data-driven retention strategies and identified growth opportunities, achieving a 100% client retention rate and securing long-term partnerships.
Project Manager
Genestack
Nov 2021 - Feb 2023 (1 year 3 months)
Managed strategic initiatives including project planning and risk assessment. Supported the sales team with usage analytics, leading to a 40% increase in contract values at renewals.
Technical Account Manager
CloudAware
Nov 2018 - Oct 2021 (2 years 11 months)
Managed technical relationships with enterprise accounts, focusing on technical enablement and long-term partnerships. Conducted needs assessments and provided comprehensive technical support.
Education
Degrees, certifications, and relevant coursework
YUYale University
Certificate, Leadership
2024 - 2024
Participating in the Connected Leadership program.
GOFoundation Courses, Project Management
2022 - 2023
Completed courses in Project Management.
SASalesforce
Certification, Administration
2019 - 2019
Achieved certification as a Salesforce Certified Administrator.
Perm State Technical University
Specialist Degree, Translation and Translation Studies
2009 - 2015
Specialist degree (5-year degree equivalent to Master's) in Translation and Translation Studies.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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