Open to opportunities

Angelina VN

@angelinavn

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Detail-oriented professional with expertise in client relationship management.

Serbia

Message

What I'm looking for

I am seeking a role that fosters growth, collaboration, and innovation in client management.

With over 6 years of experience in client relationship management and contract negotiations, I have honed my skills in administering complex agreements and ensuring compliance with standard operating procedures. My background in high-stakes B2B and B2C sales has equipped me with the ability to streamline processes and resolve challenges in fast-paced environments. I am adept at leveraging CRM systems and Microsoft Office Suite to enhance operational efficiency, driving project timelines and mentoring teams along the way.

In my recent role as a Sales and Business Development Representative at Key Outreach, I served as the primary liaison between clients and Fortune 500 prospects, successfully securing strategic meetings and maintaining 100% compliance with contractual terms. My efforts in identifying and qualifying leads resulted in a 15% boost in new business. Additionally, I have experience managing service contracts and renewals in a SaaS environment, collaborating with cross-functional teams to troubleshoot client challenges and improve user satisfaction.

I am passionate about transitioning my expertise into clinical contract management, focusing on accuracy, compliance, and stakeholder alignment. My commitment to delivering tailored solutions and enhancing client workflows has been a driving force in my career, and I look forward to leveraging these skills in future opportunities.

Experience

Work history, roles, and key accomplishments

Current

Sales and Business Development Representative

Current

Key Outreach

Mar 2024 - Present (1 year 3 months)

Served as the primary liaison between clients and Fortune 500 prospects, addressing inquiries, clarifying value propositions, and aligning expectations to secure strategic meetings. Streamlined communication workflows to ensure efficient scheduling and execution of client-prospect engagements.

Client Relationship Management Sales Prospecting Lead Generation CRM Communication Skills Sales Development Business Development

Customer Success Manager

Hero Health d.o.o.

Feb 2022 - Mar 2024 (2 years 1 month)

Managed onboarding, service contracts, renewals, and billing-related inquiries for a company that operates on a subscription-based business model and offers a SaaS product. Collaborated with technical, product, and sales teams to troubleshoot client challenges, ensuring seamless service delivery and boosting retention rates.

Customer Relationship Management Contract Management SaaS Sales Project Coordination Salesforce Zendesk Shopify Stripe

Inside Sales Development Representative

Telekom Serbia

Jun 2019 - Feb 2022 (2 years 8 months)

Generated new leads through networking, marketing campaigns, and cold calling, leading to a 30% increase in SME client acquisition. Reduced client onboarding time by 20% through standardized contract templates and workflow optimizations.

Inside Sales Lead Generation Customer Service B2B Sales B2C Sales Communication Skills

Education

Degrees, certifications, and relevant coursework

Faculty of Philology, Belgrade University

Senior Undergraduate Student, Philology

Currently pursuing a degree at the Faculty of Philology, Belgrade University. Focused on developing a strong academic foundation in the chosen field of study.

Serbian-Korean Information Access Center

Certificate, Basic Computer Programming, Python

Completed training in Basic Computer Programming and Python at the Serbian-Korean Information Access Center. Gained foundational knowledge in programming concepts and practical application of Python.

Petnica Science Center

Certificate, History, Anthropology, Archaeology, Bioarchaeology

Participated in programs focused on History, Anthropology, Archaeology, and Bioarchaeology at the Petnica Science Center. Engaged in scientific research and educational activities in these fields.