At Nulab, I lead the Customer Success and Technical Support teams and oversee global retention strategies. I also mentor team members in enterprise account management and educational content.
I spearheaded inbound sales and expansion initiatives, maintaining a 32% average conversion rate on lead calls. I also orchestrated the migration to HubSpot CRM and created centralized reporting dashboards that improved data visibility by 100%.
At Frontdesk Anywhere, I worked in both Product Management and Customer Success. I translated customer pain points into product features, collaborated with Engineering on modules informed by Tier-1 enterprise clients, and improved onboarding and account retention.
