Open to opportunities

dejan djurovic

@dejandjurovic

Message

I reduce churn and grow customer value across SaaS account portfolios.

Serbia

Message

What I'm looking for

I'm looking to lead customer success or account management work where I can improve onboarding, adoption, retention, renewals, and account growth while partnering closely with product, support, and sales teams.

At Databox, I owned onboarding and adoption for 500+ SMB and mid-market analytics-platform accounts representing roughly $115K in monthly recurring revenue. By tracking account health and usage trends, I reduced churn by 20% through proactive intervention.

I manage the full customer lifecycle, from onboarding and product training through renewals, escalations, and upsell opportunities. I translate technical issues into clear business value while partnering with Product and Support teams through Intercom.

Previously at InsideMaps, I led five account managers and personally managed 25 key accounts, sustaining 95%+ client retention. I coordinated client needs across IT, Product, Scheduling, and Sales while building trusted, long-term relationships in HubSpot.

My earlier work in sales, marketing, contact-center training, and customer care strengthened my ability to communicate clearly, improve processes, and lead teams through change.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Databox

Jun 2025 - Jun 2026 (1 year)

Owned onboarding and adoption for a portfolio of 500+ SMB and mid-market accounts, managing roughly $115K in monthly recurring revenue. Reduced churn by 20% by tracking account health and usage trends and proactively intervening on at-risk accounts.

Customer Success Account Management Client Onboarding Renewals Intercom Product Training

Head of Account Management

InsideMaps

Dec 2018 - May 2025 (6 years 5 months)

Led a team of 5 account managers while personally managing a portfolio of 25 key accounts, maintaining 95%+ client retention. Served as lead point of contact for all client account matters, acting as liaison between clients, IT, Product, and Scheduling teams.

Team Leadership Account Management Account Retention HubSpot Escalation Management Cross functional Coordination Client Onboarding

International Sales and Marketing Consultant

Orchtech

Apr 2017 - Oct 2018 (1 year 6 months)

Identified and engaged new prospective clients, developing strategies to grow sales. Wrote and designed sales and marketing materials, and authored occasional blog content.

Sales Marketing Client Engagement Strategy Development Content Creation Product Knowledge Brand Strategy

Account Advisor / Trainer

RAYA Contact Centre

Nov 2011 - Mar 2017 (5 years 4 months)

Developed and delivered technical training for new hires, plus refresher training for existing agents. Built and implemented action plans from quality control insights, working closely with QC management to streamline processes.

Training Technical Training Quality Control Process Improvement Training Materials Business Writing Team Management